Passenger Service Agent (Airline Industry)

Job description:

About Air France

Air France and KLM, two globally recognized airlines, have come together to form one of the world’s leading airline groups. With a strong international presence and a shared commitment to operational excellence and customer satisfaction, we offer more than just a job—we offer a career in aviation. Joining our Station’s team, means becoming part of a diverse, dynamic workforce that values professionalism, innovation, and teamwork. We provide ongoing training, career development opportunities, and a supportive work environment where your growth is encouraged. If you’re passionate about aviation and customer service, and ready to be part of a world-class organization, Air France and KLM offer a rewarding path in the heart of the airline industry.

As a Passenger Service Agent with Air France/KLM, you’ll be on the front lines of delivering world-class service to our customers. From check-in to boarding, you'll ensure a smooth and welcoming airport experience with professionalism and care. You'll be part of a global team that values communication, attention to detail, and a customer-first mindset. We offer structured training, opportunities for advancement, and a supportive environment that empowers you to grow within the aviation industry. If you thrive in fast-paced environments and are passionate about delivering excellent customer service, this is your opportunity to shine.

Main responsibilities include:

1. Customer Service Excellence:

• Uphold high standards of customer service, ensuring that all passengers receive a positive and memorable experience during their travels on Air France and KLM
• Demonstrate empathy, patience, and professionalism in all customer interactions, creating a welcoming and pleasant atmosphere.
• Continuously seek opportunities to exceed customer expectations, proactively addressing their needs and providing personalized assistance.
• Serve first class La Premiere customers from their check in experience to boarding, ensuring that the standards for first class are maintained and that passengers have the experience they expect from the airline.

2. Operational Coordination:

• Communicate effectively with other airport and airline staff to ensure efficient check-in processes and seamless coordination.
• Coordinate with gate agents, cabin crew, and ground staff to facilitate smooth boarding and arrival procedures.
• Stay updated on flight statuses, gate changes, and other operational updates, and relay relevant information to passengers accurately and in a timely manner.

3. Technical Proficiency:

• Demonstrate proficiency in using computerized reservation systems to handle ticketing, booking modifications, and seat assignments.
• Ability to navigate airline-specific software and online platforms for managing passenger information, ticketing, baggage systems etc.

4. Safety and Security Procedures:

• Ensure compliance with security and safety procedures and regulations
• Assisting passengers with security-related inquiries and maintaining a safe environment.

5. Additional Duties and Responsibilities:

• Perform all other tasks as assigned by supervisors or management to contribute to the smooth operation of the airport and provide exceptional customer service.

Job Requirements:

• Must be at least 18 years of age and legally authorized to work in the United States without sponsorship.
• Must successfully pass an extensive post-offer pre-employment background check, pre-employment drug test, and any other required government issued clearances.
• Position requires frequent movement and standing for extended periods, as well as the occassional lifting and maneuvering of baggage weighing up to 50 pounds.
• Must be available to work afternoon/evening shifts, including nights, weekends, and holidays.
• Must successfully complete initial training with a cumultive score of 80% of higher and be able to perform all regular airport duties upon completion of training.
• Driving on the ramp is required, including the handling of high-value customers.
• Must hold a valid full driver's license and driving history background check is mandatory.

Key Job Competencies:

• Customer Focus
• Impact
• Technical and Professional Knowledge
• Teamwork
• Detail Oriented
• Safety & Security Oriented

Job Specifics:

• Part-time position averaging 20 hours per week, working 5 days per week.
• Scheduled shift: 1:00 PM – 5:00 PM
• Comprehensive training will be provided

Job Benefits

As a valued member of the Air France & KLM team, you’ll enjoy a comprehensive benefits package designed to support your well-being both in and out of the workplace. Take advantage of exclusive flight benefits that allow you to explore our global network of destinations. Plan for the future with our robust 401(k) program, and choose from a variety of medical, dental, and vision plans to fit your needs. We also offer access to our Employee Assistance Program and a wide range of employee discount perks. To support your work-life balance, we provide generous paid time off (PTO) and a paid lunch policy to ensure you have time to relax and recharge during your shift.

When applying, please ensure your resume is attached in .doc, .docx, or .pdf format only.

Air France and KLM provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k) matching
• Employee assistance program
• Paid time off
• Paid training

Application Question(s):

• Are you able to work late nights, weekends and holidays?

Experience:

• Customer service: 1 year (Required)

Work Location: In person