The Lead Ticket Agent/Gate Agent/Arrivals Agent will over see the agent workforce and assist in the process of check in / greet customers traveling in a courteous and efficient manner; assist with the ticketing, seat assignments and pre-boarding process as needed. Cross utilized at ticket counter, pre-boarding gate, baggage service, and self-service kiosks areas.

QUALIFICATIONS:

• EDUCATION AND EXPERIENCE

• High school diploma or equivalent preferred.

• Pervious service industry experience preferred.

• Must be 18 years or older.

• Must have a telephone and transportation.

B. PERSONAL AND PHYSICAL REQUIRMENTS

• Ability to communicate clearly and concisely in verbal and written communication.

• Ability to work from verbal and written instructions.

• Treat all information as confidential.

• Possess the courtesy and tact to deal with all levels of employees, passengers,

clients and the public.

• Must pass a pre-employment drug test.

• Must complete a criminal background check.

• Must meet necessary requirements to obtain a security sensitive identification badge.

• Must be able to verbally direct in English.

• Must be a citizen of the United States or possess necessary authorization from the INS.

C. PERFORMANCE RESPONSIBILITIES

• Courteously process passengers according to client check-in standards.

• Thank the passenger for their cooperation when assistance is complete.

• Direct passengers with documentation to appropriate entrance for screening admittance.

• Never eat/drink in customer or client view. All beverages prohibited at check-in counter.

• Never be rude or insulting. Summon the security supervisor when dealing with difficult or uncooperative passengers.

• Always complete appropriate documentation.

• Keep supervisor informed of activities, needs and problems in assigned areas.

• Must be familiar with all TSA, FAA, Airline and Company regulations.

• Project a positive image and respond to inquiries from Airline, staff and public in a courteous manner.

• Attend meetings and in-services as required.

• Utilize appropriate communication channels and maintain records, reports and files as required.

• Must be in proper uniform as directed by company officials and identification badges must always be visible.

• Adhere to company polices and procedures, and participate in achievement of company objectives.

• Utilize company equipment, supplies and resources in a conscientious, cost effective manner.

• Perform other duties as requested.

$11.50 - $23.00

"The hourly pay wage will vary depending on airport location"

Additional Details : The pay rate shown is an overall company range provided for transparency. Since compensation can differ by location, the exact rate for the position you applied for will be confirmed during the screening process.

Pay Transparency In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law"; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.