Passenger Service Staff - Oman Airports Management Company

Government-owned company managing Muscat International Airport and Salalah Airport. It employs customer service agents for passenger support, information desks, and terminal assistance services.

A Customer Service (Passenger Service) at Oman Airports focuses on helping passengers have a smooth, safe and pleasant airport experience. These roles are frontline and involve direct interaction with travellers.

Core Responsibilities:

Greet and assist passengers at check-in counters, boarding gates, arrivals and information desks.

Provide flight and airport information (timings, gates, procedures).

Help passengers with check-in procedures, seat assignments, boarding passes, and baggage issues.

Respond professionally to enquiries, concerns or complaints and escalate issues when needed.

Assist passengers with special needs, such as families, elderly, or passengers requiring mobility support.

Ensure compliance with safety, customer service standards and airport policies.

Work closely with other airport departments and airline representatives to resolve operational issues.

May assist in crowd management and passenger flow during peak periods.

Skills and Requirements:

High school diploma or equivalent (additional qualification in hospitality/aviation is a plus).

Excellent communication skills in English (Arabic is an advantage).

Strong customer service orientation and problem-solving skills.

Ability to work in a team environment with diverse passengers and colleagues.

Willingness to work shift schedules including nights and weekends.

Job Type: Full-time

Pay: From RO300.000 per month

Work Location: In person