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SUMMARY:
The Passport Administrative Specialist is responsible for assisting applicants with completing foreign government documents in support of unique circumstances, special assignments, and missions that are time sensitive and must possess the appropriate verbal and written communications skills to execute plans and to prepare reports, plans, and working instructions.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
NON-ESSENTIAL DUTIES AND RESPONSIBILITIES:
SUPERVISORY RESPONSIBILITIES:
EDUCATION and/or EXPERIENCE:
Essential:
Preferred:
LANGUAGE SKILLS:
The employee must have excellent written and verbal communication skills in English, with the ability to read, comprehend, interpret, and explain instructions, regulations, letters, memos, emails, and other correspondence from both internal and external sources. The position requires the ability to effectively respond to, communicate with, and present information to customers, clients, internal staff, and other employees. The employee must be able to clearly interpret instructions and information and explain them to others in the performance of job duties, possess strong computer literacy, and be able to operate standard office equipment.
PHYSICAL DEMANDS:
The employee is required to walk, stand, sit, and move about the property for extended periods of time. The position involves physical activities requiring considerable use of the arms, legs, and full body, including climbing, lifting, balancing, walking, stooping, squatting, carrying, pushing, pulling, and handling materials. The employee must be able to work indoors and outdoors in inclement weather conditions. The role requires the ability to handle equipment and supplies weighing up to 50 pounds individually and occasionally items weighing more than 50 pounds with assistance. Sufficient visual acuity is required to review written documentation, along with the ability to hear and understand speech at normal room levels and on the telephone. The employee works primarily in an office environment but must be able to perform physical tasks as required. Use of personal protective equipment (PPE) is mandatory during all periods of exposure to hazardous conditions. The position also requires cognitive abilities including problem-solving, decision-making, data interpretation, organization, and reading and writing.
WORK ENVIRONMENT/HOURS:
This position is not eligible for remote work, as the essential functions of the role require the employee to perform duties on-site. May be exposed to inclement/extreme weather conditions. The noise level in the work environment may vary from moderate to high, depending on location. Must be able to work in fast paced, multi-task environment. If applicable work 10(+) hours per day Will require having flexed hours to accommodate for mission requirements to include weekends and Holidays. Overtime may be required.
EXPECTATIONS:
BACKGROUND INVESTIGATIONS:
All employees are required to undergo an initial background investigation as a condition of employment. Additionally, employees may be subject to subsequent background investigations if circumstances warrant, such as the emergence of a need, an issue, or probable cause.
Employees assigned to work on federal installations or projects must also comply with government-mandated background investigations, which are conducted independently of the company's investigations. Employment and continued assignment to federal installations are contingent upon successfully meeting and maintaining these requirements.
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