Patient Access Financial Counselor

Responsibilities:

• Works with scheduled, pre-registered patients prior to service for outpatient oncology physicians clinic and infusion.
• Coordinates with interdepartmental personnel.
• Performs financial clearance function for every patient on assigned worklist within the department approved timeline and using workflow tools as designed.
• Effectively works to resolve any identified or outstanding issues for the patients they have financially cleared at any time during the revenue cycle.
• Works on any special projects or initiatives related to the workflow of patient access with a mind open to change and with a full awareness of the focus on patient and provider satisfaction.

Qualifications:

• High School Diploma or equivalent.
• Associates or Bachelor’s Degree preferred.

• 3 year’s experience in healthcare-related industry or hospital Patient Accounting or Patient Access department, with an emphasis on customer service, point-of-service-collection, credit and collections, insurance verification or billing is preferred.
• Experience with public and multiple customers (internal and external), working under stress, meeting deadlines and performing daily assignments with consistent accuracy are standard requirements.

Compensation/Benefits

• $17.39-$28.40/hr depending on previous work experience.
• Benefits include medical, dental, vision, short-term disability, long-term disability, life insurance, paid time off (PTO), paid holidays, tuition reimbursement, scholarship opportunities, retirement plans, free parking, and opportunities for advancement.