Patient Access Representative

Dignity Health East Valley Gilbert

Job Title: Patient Access Representative

A career at Dignity Health East Valley Rehabilitation Hospital- Gilbert, a 40-bed state-of-the-art inpatient acute rehabilitation hospital operated jointly with Lifepoint Health and Dignity Health, is more than a job. It's a chance to be a vital member of an interdisciplinary team caring for people in the "Valley of the Sun" who need continued care to recover completely. You have specialized skills and our patients in the Phoenix metropolitan area need them! If you are an enthusiastic individual seeking an environment dedicated to superior patient care and an organization with a strong mission to serve our community, we invite you to apply!

Dignity Health East Valley Rehabilitation Hospital - Gilbert strives to maximize the health, function, and quality of life of those we serve through comprehensive physical medicine and rehabilitation programs. Our rehabilitation programs provide ongoing care and specialized treatment to patients throughout their recovery journey. We offer customized, intense rehabilitation tailored to the individual needs of those recovering from stroke, brain injury, neurological conditions, trauma, spinal cord injury, amputation, and orthopedic injury.

How You'll Contribute:

Performs receptionist, registration, and clerical duties associated with direct and scheduled patient admissions. Interviews patients for all pertinent account information and verifies insurance coverage.

Reports to: Assistant Director of Patient Registration
FLSA: Non-exempt

Essential Functions

• Ensures that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy, assigning medical record number if appropriate.
• Distributes and explains forms, documents, and educational handouts to patients or family members, ensures all necessary signatures are obtained for treatment.
• Meets with patient or patient's caregiver before or after admission to exchange necessary information and documentation. Provides explanation of process and addresses concerns and questions.
• Communicates with admitting physician's office, nursing unit staff, and/or other appropriate personnel regarding admission to exchange necessary information and determine placement.
• Verifies insurance benefits and obtains precertification/authorization as necessary. Determines and accepts required payments, including co-pays and deductibles, or refers to financial counselors for follow up.
• Researches the patient's visit history to ensure compliance with third party payer requirements, completing appropriate documentation as applicable.
• Collects co-pays and other funds from patients based upon established criteria.

Non-Essential Functions

• Checks supplies and stocks supplies as needed.
• Serves as back-up for other functional areas.

Minimum Requirements:

Education:

High school diploma or equivalent required, or 3 years of directly related experience may be substituted for the required education.

Minimum Work Experience

• Billing or collection experience preferred.
• Computer experience required.

Required Skills

• Requires critical thinking skills, decisive judgment, and the ability to work with minimal supervision.
• Must be able to work in a stressful environment.
• Knowledge of medical terminology strongly preferred.
• Ability to operate standard office equipment, including but not limited to computer, printer, copier, fax, calculator.
• Time management and organizational skills.

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.