Patient Access Specialist - Emergency Department

Patient Access Specialist Responsibilities:

A Patient Access Specialist serves as the first point of contact for Froedtert South. The position is accountable for appointment scheduling, patient check-in, registration, coverage management, patient portal sign-up, departmental support and WQ (work queue) management.

• Executes arrival registration by adhering to registration standards
• Accurately identifies and enters patient’s insurance coverage
• Manages and resolves departmental assigned WQs
• Performs insurance verifications
• Registers patients for outpatient tests and procedures
• Performs direct admission workflow
• Provides departmental support
• Proficient use of healthcare software utilizing established standards

Patient Access Specialist Requirements:

• High School or Equivalent (GED)
• 6 months – 1 year
• Formal education beyond high school in Business or Healthcare or equivalent experience preferred.
• Formal education beyond high school in Business or Healthcare or equivalent experience preferred.
• Excellent computer and customer services skills.
• Knowledge of medical terminology; ICD-10, CPT and HCPCS codes and use.
• Familiarity with internet, email and Microsoft office.
• Effective written and verbal communication skills required.
• Demonstrates ability to efficiently organize work, while maintaining a high level of accuracy and productivity.
• Experience in patient registration, insurance verification and health insurance plans.

Salary Range: $17.00 to $25.25/hr (based on experience)

• Night and evening shift differential

Benefits:

• Medical, dental and vision benefits available
• 403(b) company match available
• Tuition reimbursement
• Employee discount program
• Competitive PTO

Location: Froedtert South, Inc. · EMERGENCY DEPT
Schedule: Regular Part-Time, Days, 0.8