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Patient Access Specialist;6:30am - 6:30pm
JOB SUMMARY:
The Patient Access Specialist is responsible for registering and admitting patients, verifying insurance and demographic information, and ensuring a smooth and efficient check-in process. This role supports emergency room and switchboard operations while providing excellent customer service and performing various administrative duties.
The Patient Access Specialist reports directly to the Director of Patient Services.
QUALIFICATIONS:
Education:
High School graduate with related subjects in general business.
Computer knowledge
Medical terminology.
Good customer service skills.
Licensure/Certification:
a.) N/A
Work Experience:
General office experience preferably with insurance claims knowledge.
Ability to operate various office machines/ computers
Be able to work independently and make reasonable decisions while maintaining confidentiality.
RESPONSIBILITIES/JOB DUTIES:
Register all patients upon arrival and accurately collect and verify demographic and insurance information.
Provide excellent customer service while addressing patient questions and concerns in person and over the phone.
Ensure compliance with hospital policies, HIPAA, and insurance requirements during the registration and admission process.
Relieves cashier and PBX operator as needed.
Other duties as assigned.
REQUIRED STAFF COMPETENCIES:
Demonstrates support for organizational and departmental mission.
Supports and demonstrates knowledge of the Strategic Plan and the Hospital Key Initiatives.
Fosters and promotes teamwork within department and the organization as a whole.
Works to resolves conflicts constructively and in a timely manner.
Ability to communicate effectively and simply with every customer and co-worker.
Ability to display a positive, courteous and friendly attitude toward all contacts.
Ability to build good relationships with others based upon a sustained effort of mutual support toward common goals.
Ability to exercise good judgment, reasoning and concentration to detail and to take personal accountability for all actions in carrying out job duties.
Is customer focused and committed to Quality and Process Improvement with a strong desire to provide service excellence.
Possesses and displays a strong knowledge and understanding of the standards of practice for their position including, if and when applicable, commensurate computer skills; population specific and general competencies; organizational skills, time and project management.
Possesses a vigorous and enthusiastic desire to learn and to grow both personally and professionally, and to improve one's skills in order to deliver the best possible care for our customers.
WORKING CONDITIONS:
General office setting. No exposure to extremes in temperature, lighting or noise.
Requires prolonged sitting.
Requires frequent keyboarding.
Significant time spent looking at computer monitor.
The Patient Access Specialist is responsible for registering and admitting patients, verifying insurance and demographic information, and ensuring a smooth and efficient check-in process. This role supports emergency room and switchboard operations while providing excellent customer service and performing various administrative duties.
The Patient Access Specialist reports directly to the Director of Patient Services.
QUALIFICATIONS:
Education:
High School graduate with related subjects in general business.
Computer knowledge
Medical terminology.
Good customer service skills.
Licensure/Certification:
a.) N/A
Work Experience:
General office experience preferably with insurance claims knowledge.
Ability to operate various office machines/ computers
Be able to work independently and make reasonable decisions while maintaining confidentiality.
RESPONSIBILITIES/JOB DUTIES:
Register all patients upon arrival and accurately collect and verify demographic and insurance information.
Provide excellent customer service while addressing patient questions and concerns in person and over the phone.
Ensure compliance with hospital policies, HIPAA, and insurance requirements during the registration and admission process.
Relieves cashier and PBX operator as needed.
Other duties as assigned.
REQUIRED STAFF COMPETENCIES:
Demonstrates support for organizational and departmental mission.
Supports and demonstrates knowledge of the Strategic Plan and the Hospital Key Initiatives.
Fosters and promotes teamwork within department and the organization as a whole.
Works to resolves conflicts constructively and in a timely manner.
Ability to communicate effectively and simply with every customer and co-worker.
Ability to display a positive, courteous and friendly attitude toward all contacts.
Ability to build good relationships with others based upon a sustained effort of mutual support toward common goals.
Ability to exercise good judgment, reasoning and concentration to detail and to take personal accountability for all actions in carrying out job duties.
Is customer focused and committed to Quality and Process Improvement with a strong desire to provide service excellence.
Possesses and displays a strong knowledge and understanding of the standards of practice for their position including, if and when applicable, commensurate computer skills; population specific and general competencies; organizational skills, time and project management.
Possesses a vigorous and enthusiastic desire to learn and to grow both personally and professionally, and to improve one's skills in order to deliver the best possible care for our customers.
WORKING CONDITIONS:
General office setting. No exposure to extremes in temperature, lighting or noise.
Requires prolonged sitting.
Requires frequent keyboarding.
Significant time spent looking at computer monitor.
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