Patient Access Supervisor

Employment Type:
Full time

Shift:
Day Shift

Description:
Position Purpose
Supervises and leads facility Patient Access services staff. Duties include interaction with Management, Patient Business Services, Patient Care Services and Hospital Information Services to guarantee that Hospital and Departmental requirements are met. Serves as a resource to access and non-access staff with regard to revenue cycle operations.

What you will do

• Responsible for scheduling and staff coverage for designated functional in order to provide adequate and appropriate staffing according to patient volume 24/7
• Facilitate customer friendly patient access to all hospital services
• Supervise department activities, personnel and resolve staff grievances
• Select, train, assign, monitor, and evaluate staff
• Ensure compliance with regulatory agencies
• Ensure staff compliance with approved policies, procedures and requirements
• Implement and maintain the departmental Quality Improvement and Training and Development plan

Minimum Qualifications

• High School Diploma or equivalent required
• College level certification or degree completion in a Business or Health Care related field desired
• CHAA/CHAM certification desired
• 5 years’ experience in Revenue Cycle; Patient Access and/or Patient Financial Services and experience with hospital registration and scheduling systems required
• Previous supervisory experience with strong scheduling, preregistration and insurance knowledge
• Demonstrated knowledge of federal and state regulations and third party payer billing requirements, medical terminology, ICD-10 and CPT-4 coding required

Position Highlights and Benefits

• Full time 40hrs
• Excellent benefits - starting day 1!

Ministry/Facility Information
Johnson Memorial Hospital and Home& Community Health Services provide a continuum of health care services to those living and working in north central Connecticut and western Massachusetts. The 92-bed hospital and home health and hospice agency have been anchor institutions in north central Connecticut for more than 100 years.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.