Patient Account Representative

Patient Account Representative

(on-site)

Starting at $17.50 per hour

• We are committed to your growth and success!
• Career Advancement opportunities
• Competitive pay, benefits and PTO
• Monday–Friday
• Bonus eligibility
• Eligible for referral bonuses
• Thorough orientation program

• Investigate and follow up on overdue accounts; document and resolve issues.
• Contact patients, insurers, and attorneys to reduce receivables and meet cash goals.
• Identify and resolve collection challenges; escalate payor concerns when needed.
• Counsel patients on financial options, set payment plans, and process adjustments.

• Investigate and follow-up on all open account balances overdue for 45 days or more to determine reason for non-payment. Contact responsible party to establish reason for delinquency, document in system all verbal and written communication relative to overdue account, and institute timely follow-up with responsible party as a result of last contact to assure progress in resolving account with payment.
• Review accounts with initial evaluations as early as 21 days old in order to confirm that clean claims are reaching the correct payor.
• Make outgoing calls to patients, insurance companies and attorneys regarding claim status in order to reduce both outstanding receivables and DSO.
• Manage correspondence related to designated work load.
• Address incoming center/field inquiries as necessary and in accordance with departmental guidelines.
• Identify and resolve issues impacting the timely collection of open receivables.
• Provide timely notification to the appropriate managerial staff of any identified payor issues.
• Counsel patients on financial options and establish payment plan or begin dunning letter process and follow-up as needed.
• As necessary, request account adjustments as identified via write off requests and refund requests.
• Recommend accounts to an outside agency based upon company guidelines.
• Notify database operations of changes or additions to specific payor, plan, contract, address, or other pertinent information as necessary.
• Meet the expectations and goals for productivity and cash targets as set forth by management
• Performs other duties or special projects as assigned.

• High School Diploma or GED
• One year of customer service experience – Retail/Hospitality/Banking/Healthcare

• One year of experience in an office setting, medical environment preferred
• Computer skills, including Microsoft Office products, and familiarity with internet research
• Strong organization skills and the proven experience in the ability to problem solve.
• Adaptable, detail orientation and strong organization skills are preferred.
• Excellent verbal and written communication skills
• Strong interest to develop career path

• Office Environment

• An extensive and thorough paid orientation program.
• Hybrid Remote Work Structure
• Paid Time Off (PTO) and Extended Illness Days (EID).
• Health, Dental, and Vision Insurance; Life insurance; Prescription coverage.
• A 401(k) retirement plan with company match.
• No Required Weekends