Patient Accounts Assistant

Who We Are

MedBridge is dedicated to serving ambulatory surgery centers (ASCs) and physician practices through our development, management, consulting, and revenue cycle services. We exist to free surgeons and specialists to focus their best energy on healing their patients and advancing their craft by managing all the details of their business for them. MedBridge believes in providing the highest quality of service, excellent employee benefits, and a team-oriented work environment.

Benefits Include:

• Fully remote work environment

• 25 days of PTO in your first year

• 8 paid holidays

• Medical insurance with a $20/month employee-only contribution

• Dental, vision, life, and long-term disability insurance (100% employer-paid)

• Flexible work schedule between 6 a.m. and 6 p.m. PST

• Weekly Physical Energy Program (90 minutes)

• 8 hours of paid volunteer time each year

• Automatic enrollment in the company 401(k) plan

Position Summary

Under the general supervision of the Patient Accounts Manager, the Patient Accounts Assistant works with MedBridge staff, patients, surgeons’ offices, and surgery center staff to collect and close outstanding patient balances. They also interface with law offices and lien factoring companies to respond to subpoenas and medical records requests. As the last stop in the revenue cycle, the Patient Accounts Assistant works with their department to identify and correct any processing mistakes and close accounts accurately and appropriately. They also help run monthly reports, answer incoming phone lines, and complete administrative tasks necessary to the functioning of the department.

Primary Responsibilities

• Create and manage follow reports in Excel for each assigned client
• Generate and send patient financial statements for patient accounts set to cash-pay or self-pay, including insurance checks sent to patients.
• Make financial calls about outstanding balances or needed patient involvement with insurance
• Send account balances to collections agencies or write off according to clients’ direction and best practices
• Make and record account adjustments in our billing software and internal reports.
• Process and respond to incoming records requests and subpoenas
• Process incoming patient account correspondence (returned statements, bankruptcy notices, etc.)
• Answer the phone lines that ring to this department (department and direct lines)
• Run monthly reports for the manager or coordinators (revenue collected, AR aging, etc)
• Start at 6:30am PST or end at 5:00pm PST as needed

• Strong organizational skills and attention to detail
• Independent work ethic
• Bilingual in Spanish & English preferred
• Commitment to customer service and professionalism
• Proficient in computer software (Word, Excel, Outlook, Adobe or PDF software)
• Excellent phone, verbal, written, and editing skills
• Interpersonal skills: ability to collaborate and enhance the team environment
• Ability to manage stressful situations and numerous simultaneous projects
• Ability to think creatively and analytically
• Ability to maintain a professional attitude in all situations
• Previous experience in healthcare or financial collections is preferred