Patient Admin Supervisor

Responsible to supervise and lead a team, providing general support for the front office department ensuring all patient administration processes are followed and responsible for

• Operational Management

• Managing Patient Experience

• Compliance with Regulations

• Staff Supervision and Training

• Budgeting and Financial Management

• Scheduling and Workflow Optimisation

• Patient Safety and Care

• Performance Metrics and Reporting

• Risk Management and Incident Reporting

• Operational Management

• Managing Patient Experience

• Compliance with Regulations

• Staff Supervision and Training

• Budgeting and Financial Management

• Scheduling and Workflow Optimisation

• Patient Safety and Care

• Performance Metrics and Reporting

• Risk Management and Incident Reporting

• Monitor employee scheduling of the department to ensure operational coverage.

• Support and monitor cost management initiatives.

• Provide support related to attendance, leave, overtime, staff allocations, uniform, dress code and personal hygiene.

• Support staff engagement initiatives.

• Continuously monitor and measure plans against quality indicators and department objectives, ensuring regular audits are in place, analyse the data and give relevant feedback.

• Complete yearly appraisals, coach & developing the team.

• Maintain quality service by ensuring quality customer service standards, identifying trends & recommending process improvements.

• Complaint management & process improvements linked to overall patient experience.

• Participates in Hospital training programs.

• Strictly adheres to NMC’s regulations and policies especially those related to infection control, patient safety & JCI.

• Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.

• Exercises effective interpersonal skills in dealings with department staff, colleagues and management.

• Maintains patient & staff confidentiality.

• Investigate billing discrepancies by reviewing the patient’s records, insurance information, and charges to identify errors.

• Address patient concerns regarding incorrect charges or billing questions and facilitate resolution in a professional manner.

• Track outstanding bills and provide regular updates to management regarding billing performance, collections progress.

• Identify trends in patient billing issues and recommend process improvements to enhance efficiency and reduce billing errors.

• Generate detailed reports on patient invoices, outstanding balances, and payment collections.

• To create and continuously maintain an enabling environment where people can develop and grow.

• To ensure that performance management contracts are in place for the team.

• Conduct and document bi-annual performance conversations .

• Identify high potential talent and ensure that development plans are facilitated in cooperation with Human Resources.

• Ensure that a training plan is developed and monitored to ensure continuous sharing of knowledge and skill.

• Monitor the quality of onboarding for new employees; new employees are orientated and probation periods are signed off .

• Maintain professional conduct and discipline within the team.

• Work closely with the recruitment team to recruit and select competent employees .

Monitor employee scheduling of the department to ensure sufficient operational coverage.

• Bachelor’s Degree - Any discipline or related fields. Master’s degree will be an advantage.

• 3+ years of experience in customer service role or relevant field, Healthcare experience in UAE will be an advantage

• Strong interpersonal, verbal and written communication skills.

• Strong analytical and problem-solving skills

• Excellent command of oral and written English. Arabic language desirable but not essential.

• Ability to think critically and maintain a high level of confidentiality.

• Ability to think critically and maintain a high level of confidentiality.