Patient Advocate / Dental Call Center onsite

Patient Care Coordinator – Bluegrass Dentistry
Location: Louisville, KY
Compensation: $45,000 – $60,000/year base + Bonus Potential ($65,000–$90,000 total earnings)
Schedule: Full-time, Monday–Friday, 8-hour shifts, some Saturdays remotely

About Us

Bluegrass Dentistry is a state-of-the-art Dental Implant Center in Lexington, KY. We are passionate about transforming smiles and lives through advanced technology, exceptional care, and a patient-first culture. Our fully digital office features digital imaging, intraoral scanning (Trios, iTero, Omnicam), in-office design & milling, and 3D printing—providing our patients with the highest level of precision and comfort.

The Opportunity

We’re seeking a Patient Advocate who thrives on the phone and excels at turning conversations into booked consultations. This is a high-energy, call-driven role where success comes from persistence, professionalism, and the ability to connect with people quickly. You’ll be the first voice patients hear, guiding them from inquiry to consultation—and setting the tone for life-changing treatment.

This position isn’t for everyone. It’s a fast-paced, performance-driven environment where you’ll spend much of your day making and receiving calls, following up on leads, and driving patients to take action. For the right person, it offers outstanding earning potential, valuable experience in healthcare sales, and a chance to be part of a growing team.

Key Responsibilities

• Make outbound calls to follow up with leads and schedule consultations
• Handle inbound calls with professionalism and urgency
• Build trust and educate patients on treatment options, creating urgency to book
• Consistently follow up with prospects to keep them engaged and moving forward
• Track and manage leads in the CRM and monitor performance metrics
• Support marketing and lead-generation activities
• Assist with medical records management and maintain HIPAA compliance
• Keep reception and front desk areas professional and welcoming

What We’re Looking For

• Minimum 3+ years of proven phone sales, call center, or outbound calling experience
• Dental AND appointment scheduling experience
• Confident, persuasive communicator who loves talking on the phone
• Proven ability to meet or exceed performance goals
• Self-motivated and comfortable in a metrics-driven environment
• Highly organized, detail-oriented, and able to manage multiple leads at once
• Positive, team-oriented attitude with a strong drive to succeed
• CRM experience required; Dentrix and dental office experience preferred (not required)
• Tech-savvy and eager to learn new tools and systems

What We Offer

• Base Salary: $45,000 – $60,000/year
• Performance-based bonus program with total earnings potential of $65,000–$90,000+
• 401(k) with matching
• Medical, vision, and life insurance
• Paid time off
• Employee discounts on dental services
• Career growth and professional sales training in a cutting-edge dental facility

Job Type: Full-time

Pay: $45,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Experience:

• Sales: 3 years (Required)
• Appointment scheduling: 2 years (Required)
• Dental office: 3 years (Required)

Ability to Commute:

• Lexington, KY 40509 (Required)

Work Location: In person