Patient Appointment Scheduler - US Based

One Behavioral has dedicated years of experience and expertise in the Houston area to provide comprehensive outpatient and inpatient behavioral health and psychiatric care for adults and children in our local community. One Behavioral is constantly on the path to growth and new development. We are looking to add an experienced Customer Services Representative/ PSR to our team that will contribute to our mission by embodying the same values as us. Along with patient satisfaction, employee satisfaction is at the top of our list of priorities. We look forward to the possibility of welcoming new minds to our team and are hopeful to find a good fit for this position. Management Partner Macrise Tech Solutions.

Role and Responsibilities:

• You will be scheduling/canceling the appointments
• Recalling patients to schedule the future appointments
• Responding to them via email or live chat option and helping patients to connect with the provider.
• You would have to complete the patient’s file in the EMR system and upload the documents before their first appointment.
• You will be communicating with other team members to forward requests and resolve patients' concerns regards to any department.
• PSR will be the first interaction with the patient so it’s important to have good communication skills with a better understanding
• Behavior should be welcoming to give them the best experience with the facility.

Should be aware of HIPAA .

Note: ( We are located in Wapda Town Lahore)

Pay: Rs50,000.00 - Rs90,000.00 per month

Application Question(s):

• Have experience for US or based call centre of Healthcare facilities?
• Willing to work night shift as per the US time zone?

Experience:

• US Based Call Centre: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: Remote