Patient Assistance Tech -(Rheumatology) Silver Stream -Full-Time

About Wilmington Health

Since 1971, Wilmington Health has been committed to the care and health of our community in Wilmington as well as all of Southeastern North Carolina. Wilmington Health is structured as a multi-specialty medical practice with primary care providers integrated into the system. In this way, Wilmington Health is able to provide a comprehensive and coordinated approach to the care of all our patients. Wilmington Health is committed to using collaborative, evidence-based medicine in providing the highest quality of care to the patients we serve.

Purpose:

Essential Duties/Responsibilities:

• Works closely withthe clinicalstaffto complete,submit, and follow-up on the status ofpatientassistanceprogram applications.
• Medication prior authorizations and denial process
• Respond to patient phone calls and messagesregardingpatientassistanceprogram applications and medications.
• Assistwith patientassistanceprogram re-enrollment
• Transcribe medication orders andsubmittingmedication orders per protocol

Other Duties:

• As assigned by supervisor

QUALIFICATIONS

Required:

• CMA certification
• Customer service experience
• Experience working in the healthcare setting

Preferred:

• Experience working with patientassistanceprograms

ADA Physical Demands:

Rarely (Less than .5 hrs/day) Occasionally (0.6 – 2.5 hrs/day) Frequently (2.6 – 5.5 hrs/day) Continuously (5.6 – 8.0 hrs/day)

I understand by signing this job description I am agreeing to all duties and responsibilities explained here. If I need assistance or accommodations I understand it is my responsibility to notify Human Resources.

Patient Assistance Technician Competencies

General

• Customer Service
• Professionalism/Integrity/Responsibility
• Teamwork/Process Focus
• Dependability/Punctuality
• Interpersonal Relationships/Communication
• Judgment/Decision Making/Problem Solving
• Quality/Quantity
• Initiative
• Safety/Housekeeping
• Organizational Skills/Time Management