Patient Calling Representative

Location: Bahria Town Phase 7, Rawalpindi (Preference for residents of Bahria, DHA, or nearby areas)

Company Description
Sequel Technologies, a software company providing healthcare IT and medical billing services to the US market.

Job Summary
We are looking for a friendly and responsible patient calling representative to contact patients, schedule appointments, provide basic information, and ensure a smooth communication experience. This role is suitable for freshers who have good communication skills and are comfortable speaking on the phone.

Responsibilities

• Make outbound calls to patients for appointment scheduling and follow-ups
• Receive inbound calls and assist patients with basic queries
• Confirm appointments and send reminders
• Collect and update patient information in the system
• Maintain accurate call records and reports
• Provide clear and polite communication at all times
• Escalate complex issues to the concerned department

Qualifications/Skills

• Minimum qualification: High School / Graduate (any stream)
• Good verbal communication skills
• Basic computer knowledge (MS Office, data entry)
• Comfortable working on phone calls
• Polite, patient, and customer-focused attitude
• Willingness to learn
• Prior experience in telecalling or customer service is a PLUS
• Knowledge of healthcare terminology is a PLUS

Timings

• 5:00 PM - 2:00 AM (Summers)
• 6:00 PM - 3:00 AM (Winters)

Benefits

• Healthcare (OPD + IPD)
• Entertainment Allowance
• Cellular Allowance
• Provident Fund

Job Type: Full-time

Application Question(s):

• Are you a resident of Bahria Town Phase 7/8, or DHA 1/2? If not, kindly state your area of residency.

Work Location: In person