Patient Care Coordinator

Are you an ambitious, outgoing, and compassionate individual who is ready to begin or advance your career in medical aesthetics?
GFaceMD is seeking a dedicated Patient Coordinator to support our newest Massachusetts location in Boston’s South End. This role is ideal for someone who loves to learn, thrives in a dynamic environment, and is excited to contribute to a growing boutique practice, a rapidly expanding skincare line (Soyier Skin), and a global aesthetics conference (FACEit Live).

Key Responsibilities:

• Provide direct support to patients and medical providers
• Manage scheduling, answer pre-visit questions, and handle inbound calls
• Open and close the office; maintain a clean and organized environment
• Perform daily administrative tasks, including data entry and medical record updates
• Welcome patients and ensure a seamless, elevated in-office experience
• Assist with retail sales and order fulfillment for the Soyier Skin Collection
• Maintain inventory and restock patient rooms
• Support the Administrative Leadership Team as needed
• Upload before/after photos into patient charts
• Coordinate email communications and patient reward programs

No two days are the same and we’re excited to see what strengths you bring to our team!

Qualifications:

• High level of professionalism and strong written/verbal communication
• Experience in customer service, retail, hospitality, healthcare, or a medical office
• Superior client-service mindset and ability to multitask
• Detail-oriented and proactive in a fast-paced environment
• Eager to learn, grow, and refine your professional skillset
• Ability to travel between practice locations for training when needed
• Passion for medical aesthetics
• Social media, marketing, or content creation experience is a plus

What This Role Means for You

You will be an essential part of the patient experience at GFaceMD. From preparing treatment rooms and ensuring inventory is stocked, to assisting with scheduling and patient communications, you’ll help maintain the smooth operations of the practice and deliver an exceptional, luxury-level experience.

This role offers an invaluable opportunity to work with one of the country’s premier medical aesthetic practices and alongside Gretchen Frieling, MD physician, educator, and serial entrepreneur. You’ll join a high-performing team that encourages creativity, collaboration, and continuous learning.

Ideal Background

• Medical assistant experience
• Customer service or hospitality background
• Healthcare or medical office experience
• Spa or medical aesthetics experience

Location

GFaceMD, South End Boston
565 Tremont St
Boston, MA 02118

Schedule

• Full-time or part-time options
• Monday - Saturday
• Exact Hours TBD based on availability and practice needs

Job Types: Full-time, Part-time

Pay: From $25.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• Employee discount
• Health insurance
• Opportunities for advancement
• Paid sick time
• Paid time off
• Paid training

Work Location: In person