Patient Care Coordinator (Experience Preferred)

Do you enjoy helping people feel supported and understood? Are you naturally organized, detail-oriented, and energized by being part of a collaborative, supportive culture? If so, this may be the role for you.

As a Patient Care Coordinator (Experience Preferred), you are often the first point of connection for our patients and play a vital role in shaping a welcoming, organized, and reassuring experience from the very first interaction. This position blends patient communication, front office administrative support, and teamwork, with a strong focus on empathy and service.

Why Achieve Physical Therapy?

At Achieve Physical Therapy, we believe in doing meaningful work; the kind that helps people move, heal, and reclaim their quality of life. Founded in 2008, we are a growing, privately owned and operated organization specializing in outpatient physical therapy, with expertise in orthopedics, sports rehabilitation, and pain management. With four clinics in Acton, Bedford, Hudson, and Sudbury, MA, and a team of 20+ skilled physical therapists, we are proud to serve our communities while fostering a workplace where both patients and staff are supported, valued, and encouraged to grow.

Key Responsibilities:

• Serve as a welcoming and dependable first point of contact by answering incoming phone calls promptly and professionally
• Respond to new patient inquiries from phone, website forms, and email in a timely and thoughtful manner
• Listen to patient concerns or uncertainties and help guide them through next steps in care
• Guide prospective patients through the scheduling and intake process with clarity, empathy, and confidence
• Accurately register patients in the electronic medical record (EMR), ensuring all demographic, insurance, and intake information is complete prior to the initial evaluation
• Confirm receipt of patient registration forms and proactively resolve any intake or scheduling conflicts
• Schedule patient appointments based on availability, preferences, and clinic utilization needs
• Track patient leads and referrals and maintain proactive communication to support every patient’s needs
• Conduct appointment reminder and rescheduling calls to support patient attendance and continuity of care
• Maintain clear, compassionate communication with patients, clinicians, and administrative team members
• Assist with documentation management, scanning, and front office organization
• Support a positive clinic environment by contributing to team communication, shared goals, and company values
• Provide coverage for other Patient Care Coordinators as needed

Preferred Qualifications & Skills

• 2 years of experience in a healthcare or business-related office working with customers, scheduling and/or insurance verification.
• Associates Degree preferred
• Familiarity with insurance guidelines and basic medical terminology
• EMR experience preferred
• Proficient in Google Workspace (Gmail, Docs, Sheets, Chat, etc.)
• Strong interpersonal, telephone, and communication skills
• Pleasant and skilled at building strong relationships with people from all backgrounds and abilities
• Sales skills preferred or a willingness to learn basic sales skills
• Effective problem-solving and creative thinking skills
• Strong time management, organizational, and attention-to-detail skills
• Ability to work both independently and as team
• Commitment to providing excellent customer service and patient satisfaction

Achieve Physical Therapy is an equal opportunity employer committed to fostering a diverse, inclusive, and respectful workplace. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws.

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Loan repayment program
• Opportunities for advancement
• Paid time off
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Education:

• Associate (Preferred)

Experience:

• Healthcare or business-related office: 2 years (Preferred)

Ability to Commute:

• Acton, MA 01720 (Required)

Ability to Relocate:

• Acton, MA 01720: Relocate before starting work (Required)

Work Location: In person