PATIENT CARE COUNSELLOR

Patient Counselor – Job Description

Responsibilities:

• Ensure every patient feels comfortable and cared for during all visits.
• Assist new patients with consultation forms and clarify queries.
• Understand patient concerns, capture relevant history, and brief the doctor effectively.
• Explain treatment plans, pricing, recovery expectations, and other details in simple terms.
• Drive patient engagement and commitment using an empathetic, patient-centric approach.
• Address concerns, resolve complaints, and build long-term patient relationships.
• Coordinate with doctors and teams to enhance patient satisfaction and streamline appointments.
• Manage daily clinic operations and ensure a welcoming, professional environment.
• Maintain daily counselor reports and coordinate with finance for billing, invoices, and discounts.

Qualifications & Skills:

• HSC/Graduate with proficiency in Microsoft Excel.
• Experience in patient counseling, customer service, or sales (healthcare preferred).
• Strong communication, interpersonal, and persuasion skills.
• Proven sales ability and a passion for patient care.
• Tech-savvy and efficient with relevant software tools.

Training:

• A 15-day comprehensive training program will be provided, followed by a performance evaluation before assuming full responsibilities.

Shift Timing:
Flexible 8-hour shifts between 7:00 AM – 9:00 PM.

Job Type: Full-time

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

• Health insurance

Application Question(s):

• when did you complete your graduation?
• How do you work with doctors and patients ?

Language:

• English, Hindi (Preferred)

Work Location: In person