PATIENT CARE LIAISON

Arbuckle Memorial Hospital has determined this is a safety-sensitive position. The tasks or duties assigned to this job could affect the safety and health of the employee or others.

SUMMARY: Works under the direction of the outpatient registered nurse. Assist in scheduling and coordination of outpatient services. Assist the outpatient licensed nurse in providing treatments and procedures. Works closely with Quality Director to collect, compile and report quality, infection control, and risk initiatives.

QUALIFICATIONS:

• High School diploma or equivalent GED
• Must have basic clerical skills, typing, filing, and ability to communicate with the public, patients, doctors, nurses, and coworkers in a courteous and professional manner.
• Ability to maintain composure when faced with difficult situations.
• Ability to work with computers, electronic devices, telephones, and fax machines.
• Must possess the ability to do multiple task simultaneously.
• Maintain discretion and confidentiality in daily work and communications.
• Knowledge of patient care standards and use of medical equipment.
• Knowledge of Infection Control and Prevention practices.
• Knowledge of Quality Improvement Practices.
• Direct patient care.

PREFERRED QUAILFICATIONS:

• Previous customer services experience.
• Previous patient care experience.
• Previous experience in scheduling.
• Basic Medical Terminology.
• Proficient in Excel and Word
• Licensed Practical Nurse
• Previous Infection Control and Quality experience.

ESSENTIAL DUTIES AND RESPONSIBILITES:

• Ability to communicate with patients, visitors, and coworkers in a professional and courteous manner.
• Facilitate patients with logistics of outpatient procedures in various departments throughout the hospital.
• Answer outpatient services telephone in a professional and courteous manner.
• Answer outpatient services faxes and route them to the appropriate outpatient services provider.
• Assist in the coordination and scheduling of outpatient services.
• Assist in performing outpatient EKGs, vital signs, and patient personal care needs as assigned.
• Assist in outpatient clinics as assigned by supervisor.
• Data Entry as assigned.
• Obtain preauthorization for outpatient procedures.
• Accurate posting of outpatient charges.
• Perform endoscopy scope disinfection according to manufactures recommendations and hospital policy.
• Transports patients and equipment as appropriate.
• Provide for patient’s personal hygiene and comfort needs.
• Schedule and track and maintain employee health records.
• Track and report out Quality measures.
• Other duties as assigned by Quality/Infection Control Nurse.
• Miscellaneous duties as assigned, requested, or required.

EDUCATION and/or EXPERIENCE:

• High School Diploma/GED
• Basic Life Support (BLS) certified.
• Licensed Practical Nurse preferred but not required.

LANGUAGE/READING SKILLS: Communicates effectively in English (verbal/written).

REASONING ABILITY: Responds to unusual or varied situations that are not covered by existing standards, procedures and precedents.

WORK ENVRIONMENT: Regularly required to stand, walk, sit, ascend and descend stairs, possess ability to handle, feel objects, tools or controls; reach with hands and arms.

Frequently be able to lift 25 pounds from the floor to waist level and may be required to assist in moving adult patients.

Potential for exposure to infectious and communicable diseases, blood and bodily fluids, electrical equipment, and chemicals.