Patient Care Technician

City/State:

White Plains, New York

Department:

Outpatient Services

Work Shift:

Day

Work Days:

MON-FRI

Scheduled Hours:

8:30 AM-4:30 PM

Scheduled Daily Hours:

7 HOURS

Hourly Rate/Range:

$22.50-$26.50

Sign-On Bonus:

n/a

For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.

Job Summary

Performs a variety of clerical, clinical intake and other duties to provide support to physicians during patient care as well as contribute to department operations.

Essential Functions

• Greets patients upon arrival, and room patients from waiting area to exam room using patient identifiers.
• Prepares examination rooms, cleaning and sterilizing surface areas and instruments/equipment using proper procedures.
• Take patient’s height, weight, health history, vital signs and enter into patient’s Epic EMR.
• Assist physicians and other practice providers with physical examinations and medical procedures by properly positioning the patients and monitoring vital signs during the procedures.
• Maintain medical supplies and inventory using approved procedures.
• Contribute/Assist with clerical procedures such as scheduling appointments, answering phone calls, making appointment confirmation calls, recording messages and completing forms, medical records and requests for lab tests and x-rays.
• Registers demographic information into appropriate billing/scheduling system as needed.
• Takes and records patient’s height, weight, health history and vital signs including blood pressure and EKGs.
• Provides support to physicians during patient care (ex. rooming patients, medication reconciliation, assisting with office-based injections, etc.)
• Orders and maintains supplies for practice; ensures exam rooms are appropriately stocked.
• Maintains log books (ex. refrigerator temperature, etc.), notifies appropriate staff if abnormalities are documented.
• Appropriately labels specimens for laboratory analysis.
• Acts as backup for clerical and/or front desk staff.
• Enter new patient information into the EMR and maintain documentation in EMR.
• Retrieves patient demographic, insurance and clinical data from electronic health record as needed.
• Obtains authorizations for EMG, MRI, injections, office visits, etc.
• Answers phone calls, emails and EMR messages in a timely fashion.
• Obtains insurance referrals and authorizations for procedures as needed.
• Practices Standard Precautions. Follows regulations, policies and guidelines on the prevention of infections; does not eat or drink in patient care areas.
• Maintains confidentiality of information; abides by HIPAA regulations.
• Maintains a professional image and follows Hospital’s policy on uniforms; consistently wears hospital ID.
• Demonstrates reliable, on-time attendance, which is an essential function of all jobs at Burke.
• Completes mandatory annual learning (Learning Harbor) within deadline.
• Personally adheres to Burke C.A.R.E.S. philosophy by demonstrating compassion, accountability, respect and exceeding expectations through service excellence.
Performs other job related duties as assigned.

Qualifications

• High School Required
• 1-3 years One-year prior work experience in a physician’s practice or other medical setting Required
• 1-3 years Experience with Epic preferred. Preferred
• Demonstrated skill in customer relations to deal effectively with public and physicians
• Ability to read, write, speak, understand and communicate in English sufficiently to perform job duties
• Excellent interpersonal and telephone skills
• Ability to manage numerous tasks and prioritize appropriately.
• Ability to collaborate with other staff in a busy office environment to ensure a patient centered experience. Prior knowledge in use of electronic medical record systems; general skill and proficiency in use of computer software packages.
• Willingness and ability to quickly learn new skills.
• Knowledge and proficiency in the use of equipment found in a physician’s office – EKG machine, centrifuge, autoclave, glucometer and similar point-of-care testing equipment, blood pressure equipment, scale with height measurement, fax, copy machine, computer workstation, POS device, ultrasound, EMG machine set up, EMR.
• Medical Assistant certification Preferred

Work Schedule - Monday-Friday, 8:30am-4:30pm

The Burke Rehabilitation Hospital is an equal employment opportunity employer. The Burke Rehabilitation Hospital will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.