Patient Collection Associate-Medical Billing

Patient Communication & Call Handling

• Conduct outbound calls and send follow-up communications to patients regarding outstanding balances, payment reminders, and billing-related issues.
• Manage inbound calls related to billing statements, account balances, payment arrangements, and general inquiries.
• Communicate clearly, professionally, and empathetically to address patient concerns and provide accurate billing information.

Billing & Payment Administration

• Accurately post patient and insurance payments within the billing system.
• Process manual receipts and ensure all financial transactions are properly recorded and documented.
• Generate and distribute electronic billing statements (e-Statements) in a timely manner.
• Set up, oversee, and manage patient payment plans in compliance with organizational guidelines.
• Execute scheduled payment plan charges and ensure accurate transaction posting.

Accounts Oversight

• Identify and resolve account discrepancies by reviewing posting errors and making appropriate balance adjustments.
• Review and update patient account information to maintain accuracy throughout the billing cycle.
• Ensure all billing activities are properly documented and traceable within the system.

Encounter & Documentation Control

• Review patient encounters to verify accurate charge entry aligned with services rendered.
• Collaborate with internal teams to resolve incomplete, missing, or incorrect encounter data.
• Maintain organized, accurate, and up-to-date billing documentation within the practice management system.

Job Type: Full-time

Pay: Rs45,000.00 - Rs70,000.00 per month

Work Location: In person