Patient Collection Specialist

General Summary

The Patient Collection Specialist will be responsible for functions related to the collection of payment on patient past due accounts before submission to an outside collection agency.

Primary Responsibilities

• Communicate directly with patients regarding their financial responsibility for UCA services.
• Answer calls related to past-due balance accounts being prepared for outside collections.
• Use the billing system effectively to move patients through the collection process.
• Document all calls accurately and timely in the patient’s account in the billing system.
• Establish & set up payment arrangements in UCA’s recurring payment system per company policy.
• Post Recurring payments daily to update patient accounts.
• Balance payment receipts with the billing system daily.
• Communicate any claims needing further review with UCA’s third-party billing service.
• Meet daily/monthly benchmarks provided by the supervisor.
• Other duties as assigned.

Minimum Qualifications

• Must have 2 years of experience in medical billing/collections.
• Must display a basic understanding of medical business office billing and collection practices.
• Must possess knowledge of Explanation of Benefits (EOBs) and understanding of copays, coinsurance, deductibles, and denial codes.
• Must possess excellent organizational skills.
• Must show the ability to have excellent interpersonal skills and communication to interact with all walks of life, internal and external to UCA, from all educational or cultural backgrounds.
• Must display advanced reasoning and problem-solving skills.
• Must show the ability to work independently and within a team in a fast-paced and stressful environment.
• Must show proficiency in the use of a variety of office equipment including a PC, Windows, MS Office, EMR system, copier, facsimile machine, telephone system, etc.
• Must show the ability to maintain confidentiality, including strict adherence to HIPAA and UCA guidelines.
• Must have a high school diploma or GED equivalent.

Preferred Qualifications

• Previous customer service representative or similar experience preferred.
• Knowledge of Allscripts EMR and PM system.

Supervisory Requirements

This position will not supervise any other staff members.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. The employee must occasionally lift and/or move more than 25 pounds.

Minimum Qualifications

• Must have 2 years of experience in medical billing/collections.
• Must display a basic understanding of medical business office billing and collection practices.
• Must possess knowledge of Explanation of Benefits (EOBs) and understanding of copays, coinsurance, deductibles, and denial codes.
• Must possess excellent organizational skills.
• Must show the ability to have excellent interpersonal skills and communication to interact with all walks of life, internal and external to UCA, from all educational or cultural backgrounds.
• Must display advanced reasoning and problem-solving skills.
• Must show the ability to work independently and within a team in a fast-paced and stressful environment.
• Must show proficiency in the use of a variety of office equipment including a PC, Windows, MS Office, EMR system, copier, facsimile machine, telephone system, etc.
• Must show the ability to maintain confidentiality, including strict adherence to HIPAA and UCA guidelines.
• Must have a high school diploma or GED equivalent.

Preferred Qualifications

• Previous customer service representative or similar experience preferred.
• Knowledge of Allscripts EMR and PM system.