Patient Collections Specialist

Position Summary

The Patient Balance Collections Specialist is responsible for managing patient accounts with outstanding balances, ensuring timely and professional follow-up, and supporting patients in understanding and resolving their financial obligations. This role requires strong communication skills, accuracy, and compassion.

Key Responsibilities

• Contact patients by phone, email, and mail regarding outstanding balances.
• Review accounts to ensure correct insurance information, coding, and billing prior to patient outreach.
• Set up payment plans following practice guidelines.
• Document all communications and actions within the practice management system.
• Work with the billing team to resolve claim denials or billing discrepancies.
• Provide clear explanations of patient balances, EOBs, and statements.
• Escalate accounts for further action when appropriate (e.g., collections agency approval).
• Maintain compliance with HIPAA, federal, and state collection regulations.

Qualifications

• Required:
• Prior medical billing, patient collections, or revenue cycle experience (1–2 years preferred).
• Excellent communication and customer service skills.
• High attention to detail and accuracy.
• Ability to handle sensitive situations with empathy and professionalism.
• Proficiency with EMR/PM systems and basic office software.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person