Patient Confirmation Executive

Job Description – Patient Confirmation ExecutiveJob Title

Patient Confirmation Executive

Job Type

Full-Time

Job Summary

We are looking for a Patient Confirmation Executive to join our DME team. The candidate will be responsible for calling patients who submit requests for CGM devices and braces through our website. The role involves confirming orders, collecting patient information, coordinating with doctors’ offices, and ensuring all required details are accurate for processing.

Key Responsibilities

• Call patients to reconfirm their orders submitted online
• Verify patient information including:
• Full name
• Date of Birth
• Shipping address
• Doctor/Physician details
• Insurance information
• Explain products and process professionally to patients
• Follow up with doctors’ offices for prescription signatures and required documents
• Maintain accurate records in CRM/software
• Coordinate with internal teams for smooth order processing
• Handle patient calls professionally and maintain excellent communication
• Ensure compliance with company policies and HIPAA guidelines

Requirements

• Good English communication skills
• Confident in handling phone calls
• Basic computer knowledge
• Strong listening and communication skills
• Ability to work in a fast-paced environment
• Experience in customer service, call center, DME, or medical billing is preferred
• Fresh graduates with good communication skills can also apply

Preferred Skills

• Knowledge of CGM and braces process
• Experience dealing with doctors’ offices or insurance verification
• CRM handling experience
• Strong follow-up skills

Salary & Benefits

• Market competitive salary
• Performance-based increments
• Professional growth opportunities
• Friendly work environment

Working Hours

6pm to 3am
Monday to Friday
Saturday Sunday Off

Pay: Rs40,000.00 - Rs60,000.00 per hour

Work Location: In person