Patient Coordinator / Call Center Agent (Dental Experience Required)

We are looking for an experienced Patient Coordinator / Call Center Agent to join our growing medical center. The ideal candidate must have at least 2 years of experience in a dental clinic and be confident in handling patient communication, appointment scheduling, and treatment coordination.

Key Responsibilities:

• Handle inbound and outbound calls professionally
• Coordinate patient appointments and follow-up reminders
• Assist patients with inquiries about dental treatments and pricing
• Manage daily schedules for dentists and ensure smooth clinic flow
• Maintain accurate patient records
• Provide excellent customer service and ensure patient satisfaction
• Work closely with the clinical and administrative team

Requirements:

• Minimum 2 years’ experience in a dental clinic (mandatory)
• Strong knowledge of common dental treatments (e.g., implants, braces, RCT, whitening, etc.)
• Excellent communication skills in English (Arabic is an advantage)
• Experience with patient coordination, call handling, and clinic systems
• Positive attitude, teamwork, and ability to multitask

Job Type: Full-time