Patient Coordinator cum Language Translator (Chinese Speaking)

Me One Medical Center LLC is a premier multispeciality medical center in Dubai, offering comprehensive healthcare and aesthetic services across departments including General Medicine, Dentistry, Dermatology, Laser, Aesthetics, Gynecology, and Physiotherapy. We are committed to excellence in patient care and an exceptional patient experience for our diverse clientele.

We are currently seeking a Patient Coordinator cum Chinese Language Translator to join our dynamic front office and patient relations team. The ideal candidate will be fluent in Mandarin, have strong interpersonal and coordination skills, and possess the ability to communicate medical and wellness information effectively to patients.

Key Responsibilities:

• Welcome, guide, and assist Chinese-speaking patients throughout their visit, ensuring a smooth and professional patient journey.
• Translate medical and administrative information between doctors, staff, and patients with accuracy and empathy.
• Coordinate patient appointments, treatment schedules, and follow-ups.
• Handle patient inquiries in person, via phone, WhatsApp, and social media platforms in Chinese and English.
• Explain treatment plans, procedures, and pricing clearly to patients.
• Upsell and promote IV infusion therapies, wellness and detox packages, skin and aesthetic treatments while interacting with patients in a consultative and professional manner.
• Maintain patient satisfaction by addressing feedback and concerns promptly.
• Assist marketing and business development teams in promoting services to the Chinese community in Dubai.
• Ensure all communications comply with confidentiality and medical ethics standards.

Requirements:

• Bachelor’s degree or equivalent qualification.
• Fluent in Mandarin Chinese and English (spoken and written). Knowledge of Cantonese is a plus.
• Previous experience in a medical, wellness, or hospitality setting preferred.
• Basic medical knowledge and understanding of health, aesthetic, or wellness treatments will be an added advantage.
• Confident in upselling and explaining value-added health or aesthetic services to patients.
• Excellent interpersonal, communication, and organizational skills.
• Presentable, patient-oriented, and empathetic personality.
• Computer-literate (MS Office, CRM, or EMR systems).
• Willing to work in a fast-paced, multicultural environment.

What We Offer:

• Competitive salary and performance-based incentives.
• Multicultural and professional work environment.
• Comprehensive training in medical and aesthetic service offerings.
• Opportunities for career advancement within a growing healthcare group.

Job Type: Full-time

Pay: AED4,000.00 - AED7,000.00 per month

Ability to commute/relocate:

• Dubai: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Only candidates which meet selection criteria will be called for an interview

Education:

• Bachelor's (Preferred)

Experience:

• uae experience in a hospital or clinic: 2 years (Preferred)

Language:

• chinese (Preferred)
• english (Preferred)
• russian (Preferred)

License/Certification:

• should be fluent in chinese and any other language (Required)

Location:

• Dubai (Preferred)

Willingness to travel:

• 100% (Preferred)