Patient Coordinator cum Receptionist – Aesthetic Clinic

Job Description

We are a high-end aesthetic clinic located in the heart of Dubai, seeking a professional and experienced Patient Coordinator cum Receptionist (Female) to be the face and voice of our clinic. The ideal candidate must have prior experience in an aesthetic clinic, possess excellent communication skills, and be passionate about customer care.

Key Responsibilities

• Greet clients warmly and professionally, providing a welcoming atmosphere
• Handle all front desk activities, including answering phone calls, scheduling appointments, and managing calendars for doctors and therapists
• Provide detailed information about clinic services, promotions, and procedures
• Maintain accurate patient records and ensure confidentiality
• Manage appointments, consultations, and treatment schedules efficiently
• Handle inquiries via phone, email, and walk-ins in a timely and professional manner
• Handle patient registration, consent forms, and medical records
• Coordinate patient flow between doctors, therapists, and treatment rooms
• Process payments and manage daily cash and card transactions
• Coordinate with medical and support staff to ensure seamless clinic operations
• Upsell clinic services and packages where appropriate
• Explain treatment packages, promotions, and pricing to patients
• Respond to calls, WhatsApp inquiries, social media messages, and emails
• Follow up with patients post-treatment and manage retention/loyalty programs
• Maintain reception area presentation aligned with clinic’s premium standards
• Support marketing initiatives and promote ongoing offers

Requirements

• Female candidates only (as per clinic policy)
• Minimum 2 years experience in an aesthetic or dermatology clinic in a similar role
• Presentable, polished, and professional appearance
• Strong interpersonal and communication skills (English is a must; Arabic is a plus)
• Proficient in MS Office and clinic software (e.g., Clinic, Clinicea, or similar)
• Ability to multi-task, work under pressure, and handle high-end clientele
• Positive, customer-focused attitude with a willingness to learn and grow
• Knowledge of aesthetic treatments, skincare products, and procedures is highly preferred

Benefits

• Competitive salary (based on experience)
• Incentives and commissions on sales / upselling
• Career growth opportunities
• Friendly and professional working environment
• Staff discounts on treatments and products

Job Type: Full-time

Work Location: In person