Patient Coordinator / Medical Assistant – Medical Aesthetics & Sales Support

About Us
My Aesthetics Intelligence (MAI) is a boutique medical aesthetics clinic in Dallas focused on exceptional patient care, natural results, and a high-touch luxury experience. We are looking for an enthusiastic, polished, and dependable team member who enjoys aesthetics, connects easily with patients, and is confident recommending products and services that support patient goals.

This role is ideal for someone who loves the aesthetics industry, understands how to create excitement around treatments and skincare, and can support both clinic flow and patient conversion.

Position Summary
The Patient Coordinator / Medical Assistant supports the provider, patients, and front desk by helping with patient flow, room and tray setup, chart and photo follow-through, scheduling, rebooking, and patient communication. This person must also be comfortable educating patients on recommended products and services, reinforcing treatment plans, and helping convert consultations into bookings and retail sales.

Key Responsibilities

• Prepare rooms and trays for scheduled treatments
• Support patient flow throughout the day
• Assist with intake, rooming, and treatment preparation
• Help take and/or upload before-and-after photos as directed
• Ensure charts, paperwork, and consents are complete and ready
• Support checkout, rebooking, and follow-up coordination
• Perform patient outreach, confirmations, and reactivation calls/texts
• Educate patients on skincare, retail products, maintenance plans, and recommended services
• Reinforce provider treatment recommendations in a warm, confident, and professional way
• Help convert consultations into bookings, treatment plans, and retail purchases
• Maintain cleanliness, organization, and readiness of treatment areas
• Assist with front desk support as needed

Qualifications

• Medical assistant experience preferred
• Experience in a med spa, plastic surgery, dermatology, or aesthetic setting strongly preferred
• Strong communication and customer service skills
• Confident discussing aesthetic treatments, skincare, and product recommendations
• Comfortable with sales, rebooking, and patient follow-up
• Enthusiastic, polished, and professional presence
• Highly organized and dependable
• Reliable attendance and punctuality required
• Comfortable multitasking in a boutique clinic setting
• Able to follow through without repeated reminders

Ideal Candidate

• Naturally enthusiastic about aesthetics, beauty, and skincare
• Enjoys building patient relationships and creating excitement around treatment plans
• Understands how to recommend services and products in a way that feels helpful, not pushy
• Brings strong energy, polish, and professionalism to the patient experience
• Takes initiative and has a team-first mindset
• Is motivated by helping the clinic grow while delivering excellent care

Compensation

• Competitive hourly pay based on experience
• Growth opportunity for the right candidate
• Additional compensation structure may be available based on performance and sales ability

Schedule

• Weekday business hours
• Combination of patient care days and administrative/support days
• Reliability and consistency are essential

How to Apply
Please submit your resume and a brief introduction telling us about your experience in aesthetics, patient care, sales, or skincare/product recommendation.

We are looking for someone who is excited about aesthetics, loves patient interaction, and can help create a beautiful and growth-focused clinic experience.

Pay: $15.00 - $29.00 per hour

Work Location: In person