Patient Counselling / Counsellor in Eye Hospital

We are hiring a Counsellor/Patient Counselling Position in Dr Agarwal Eye Hospital in Thanjavur.

• Welcome and guide patients after a doctor consultation, ensuring they clearly understand the diagnosis and treatment options.
• Explain the details of surgeries, lens types, and available packages with empathy and accuracy.
• Coordinate between patients, doctors, and support departments to ensure smooth pre- and post-operative processes.
• Counsel patients for elective procedures (like cataract, LASIK, retina, glaucoma, etc.) and encourage timely decision-making.
• Follow up with patients who have postponed or deferred surgery to achieve conversion targets.
• Maintain and update counselling registers, surgery conversion sheets, and daily MIS reports.
• Ensure proper financial counselling, explaining cost components and payment options.
• Support marketing and patient relationship activities for increasing patient walk-ins and conversions.
• Assist in organizing patient awareness camps and outreach programs when required.
• Uphold the hospital’s brand standards by maintaining confidentiality, empathy, and professionalism in every interaction.

Kindly reach out contact number - 88834 64751 & krishnamoorthy.c@dragarwal.com

Thanks & Regards,
Krishnamoorthy C
HR & Dr Agarwal Eye Hospital

Job Types: Full-time, Permanent

Pay: ₹17,000.00 - ₹23,000.00 per month

Benefits:

• Provident Fund

Work Location: In person