Patient Counselor

We are seeking a compassionate and experienced Patient Counsellor to join our team at Trinity Super Specialty Eye Hospital's Singanallur branch in Coimbatore. The successful candidate will play a crucial role in providing comprehensive patient counselling services for various eye care procedures, with a primary focus on cataract and advanced eye treatments.

Key Responsibilities

Patient Counselling & Education

• Conduct detailed counselling sessions with patients regarding cataract procedures and other eye treatments
• Explain treatment options, procedures, risks, and benefits in an easily understandable manner
• Address patient concerns and anxieties regarding upcoming procedures
• Provide emotional support to patients and their families throughout the treatment journey
• Ensure informed consent process is completed thoroughly

Treatment Guidance & Consultation

• Assess patient needs and recommend appropriate treatment pathways in consultation with medical team
• Advise patients on various treatment options including:
• Traditional cataract surgery procedures
• Premium intraocular lens (IOL) options and their benefits
• LASIK and other refractive surgery procedures
• Advanced non-invasive treatment alternatives
• Guide patients in making informed decisions about lens selection based on lifestyle and visual needs
• Facilitate referrals to appropriate specialists when required

Clinical Support & Coordination

• Support the Centre Head and medical team in treatment planning and patient management
• Collaborate with doctors to ensure seamless patient care delivery
• Maintain detailed patient counselling records and documentation
• Coordinate pre and post-operative counselling sessions
• Assist in patient follow-up and care continuity

Administrative Duties

• Prepare and maintain comprehensive patient files and counselling reports
• Schedule and manage counselling appointments efficiently
• Participate in clinical team meetings and case discussions
• Contribute to quality improvement initiatives and patient satisfaction programs

Educational Background

• Bachelor's degree in Social Work, Counselling Psychology, Clinical Psychology, or related discipline
• Master's degree or PG Diploma in relevant field advantageous
• Additional certifications in medical counselling or healthcare communication advantageous

Experience Requirements

• Minimum 3-5 years of experience in clinical counselling or healthcare setting
• Prior experience in ophthalmology or surgical specialties highly preferred
• Demonstrated experience in patient education and informed consent processes
• Background in medical/clinical counselling with measurable patient outcomes

Essential Skills & Competencies

• Excellent communication and interpersonal skills
• Strong empathy and emotional intelligence
• Ability to explain complex medical information in simple terms
• Proficiency in local languages (Tamil) and English
• Knowledge of medical terminology, particularly ophthalmology
• Computer literacy for documentation and record maintenance
• Crisis intervention and stress management capabilities

Desired Attributes

• Patient-centred approach with strong ethical foundation
• Ability to work collaboratively in a multidisciplinary team
• Flexibility to adapt to varying patient needs and schedules
• Professional demeanour and maintaining patient confidentiality
• Commitment to continuous learning in eye care advancements
• Strong organizational and time management skills

Job Type: Full-time

Pay: ₹21,000.00 - ₹30,000.00 per month

Benefits:

• Paid sick time
• Provident Fund

Work Location: In person