Patient Engagement Representative

Are you a compassionate and detail-oriented professional with a passion for helping others? Join our team as a Patient Engagement Representative and play a vital role in connecting patients with the care they need. We are seeking a bilingual Korean/English speaker to support our growing Korean-speaking patient population.

About the Role
As a Patient Engagement Representative, you will be the voice of our healthcare organization, reaching out to patients to schedule appointments, provide program information, and deliver top-tier customer service in a fast-paced call center environment. Your role will directly impact access to care and patient satisfaction across our clinical programs.

Key Responsibilities

• Make outbound and receive inbound calls to schedule, confirm, or reschedule healthcare appointments.
• Communicate clearly and empathetically with patients in both Korean and English.
• Accurately document all interactions in internal systems.
• Follow scheduling protocols and call scripts while maintaining a courteous tone.
• Address patient questions and concerns; escalate complex issues as needed.
• Verify patient demographics and update records accordingly.
• Ensure compliance with HIPAA and organizational privacy policies.
• Participate in ongoing training and support outreach campaigns as assigned.

What We’re Looking For

• Fluent in Korean and English (spoken and written) – required.
• Strong verbal and written communication skills.
• Customer-service focused, with a patient-first mindset.
• Proven ability to handle a high volume of calls with professionalism and accuracy.
• Tech-savvy with experience using EHRs, call center platforms, and Microsoft Office.
• Adaptable, self-motivated, and a collaborative team player.
• Prior experience in healthcare scheduling or a call center environment preferred.

Qualifications

• High school diploma or equivalent required.
• Minimum 2 years of experience in healthcare customer service.
• Familiarity with HIPAA guidelines and patient privacy standards.
• Bilingual in Korean/English is Required.

Why Join Us?
We’re committed to improving the patient experience and access to care. As part of our team, you’ll find a supportive environment, growth opportunities, and the chance to make a meaningful difference every day.

Apply Today!
If you're fluent in Korean and English and want to help people navigate their healthcare journey with compassion and clarity, we’d love to hear from you.

Knowledge, Skills and Competencies

• Excellent communication skills, both verbal and written.
• Strong customer service orientation with a patient-centered approach.
• Ability to manage high call volumes while maintaining attention to detail.
• Proficient in using scheduling systems, electronic health records (EHRs), and call center software.
• Comfortable working independently and as part of a collaborative team.
• Ability to handle sensitive information with discretion and professionalism.
• Flexible and adaptable in responding to changing organizational priorities and demands.
• Bilingual proficiency is a plus (Spanish, etc.).
• Complies with all organizational policies regarding ethical business practices.
• Adheres to all company policy
• Other duties as requested.

Education and Experience

• High school diploma or equivalent
• 2+ years of healthcare customer service experience
• Prior experience with healthcare appointment scheduling and working within a call center environment preferred.
• Familiarity with Microsoft Office and web-based applications.
• Bilingual Spanish/English preferred