Patient Engagement Specialist

Roles and Responsibilities:

Organizational Accountabilities:

• Ensure work is performed based on approved policies, processes, procedures, and instructions
• Identify opportunities for continuous improvement of systems, processes and practices taking into account leading practices, cost reduction and productivity improvement
• Ensure day-to-day activities are properly performed in line with policies and procedures
• Follow-up on escalated cases/issues of subordinates to ensure they are closed efficiently and in a timely manner

Functional Accountabilities:

• Assist in implementing patient engagement programs and initiatives
• Communicate with patients and families to provide information and support
• Collect and analyze patient feedback to identify improvement opportunities
• Coordinate patient education sessions and awareness campaigns
• Support digital engagement platforms and tools for patient communication
• Work with clinical and administrative teams to promote patient-centered care
• Assist in organizing patient events, workshops, and focus groups
• Maintain accurate records of patient interactions and engagement activities
• Help prepare reports on engagement metrics and program effectiveness
• Ensure compliance with hospital policies and healthcare regulations related to patient rights

Knowledge and Experience:

• 1–3 years of experience in patient engagement, healthcare quality, or customer service roles

• Understanding of patient-centered care principles and healthcare regulations in Saudi Arabia

Education and Certifications:

Bachelor’s degree in Healthcare Administration, Public Health, Business, or related field