FIND_THE_RIGHTJOB.
PATIENT EXPERIENCE CONSULTANT.
Al Khobar, Saudi Arabia
Job Title
PATIENT EXPERIENCE CONSULTANT.
Job Family
Function
COO
Job Code
30009163
Reports to Job
CPH of assigned area
Job Description Summary
The Patient Experience Consultant is responsible for leading and directing enterprise.-wide strategies to enhance the overall patient experience. This highly strategic role involves developing and implementing sophisticated, cross.-functional initiatives that drive patient satisfaction and engagement at the highest levels of complexity. The director will work closely with senior leadership and diverse teams to establish innovative processes and standards that align with the organization's mission and values.
Strategic Roles & Responsibilities %
30
Strategic Roles & Responsibilities
- Develop and direct comprehensive patient experience strategies that align with organizational goals and improve patient satisfaction across all service lines
- Strategically establish and nurture partnerships with key stakeholders across departments to foster a culture of patientcentered care
Operational Roles & Responsibilities %
70
Operational Roles & Responsibilities
- Oversee the implementation of sophisticated enterprisewide projects designed to improve patient experience
- Establish and refine advanced metrics and analytics to evaluate patient satisfaction and experience
- Lead the development of innovative communication strategies that improve patient engagement and feedback mechanisms
- Develop and oversee advanced training programs for staff at all levels to ensure consistent delivery of exceptional patient care
- Serve as a strategic advocate for patient needs in enterprisewide decisionmaking processes
- Continuously monitor trends and developments in patient experience and healthcare delivery
Minimum Education Required
Bachelor’s degree in Healthcare Administration, Business Management, or a related field; Master’s degree preferred.
Professional Certifications Required
SCFHS Patient Experience Certification
Years of Experience
Minimum 20 years of experience in a healthcare or related field is required.
Languages
English:Fully Proficient ; Arabic:Fully Proficient
Functional Competencies
- Due Diligence
- Audit Reporting
- Data Collection
Core Competencies
- Excellence
- Integrity
- Accountability
- Cybersecurity
- Person-Centered Care
Acknowledgement
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Addendum Title
No
Supplemental Work/Experience/Education Information
N/A
Addendum Description
N/A
Similar jobs
No similar jobs found
© 2025 Qureos. All rights reserved.