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Patient Experience Consultant
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Department and Name: Guest Services- Virginia Beach General Hospital
Physical Location: Virginia Beach, VA
Location Type: On-Site
Employment Status: Regular-Full time
Shift: First (Days)
Posted Date: January 9, 2026
Physical Location: Virginia Beach, VA
Location Type: On-Site
Employment Status: Regular-Full time
Shift: First (Days)
Posted Date: January 9, 2026
Job Overview
The Patient Experience Consultant is responsible for all levels of internal and external stakeholders to champion and manage continual patient experience programming.
Responsible and accountable for the daily operations of one or more healthcare service lines of business. Models and leads professional practices consistent with organizational goals of safety, customer satisfaction and quality for the areas of expertise.
Supports patient experience programming for the division. Participates in strategic planning, assists in coordinating execution of the annual patient experience plan, and leads multiple projects from inception to launch. Collaborates to champion and manage continual patient experience improvements.
Shift/Hours:
- Full-time, 40 hours a week, working Day Shift from 8 a.m. to 4:30 p.m., with flexibility to come in earlier or stay later as needed for special events.
Education
- Bachelor's Degree (Required)
Experience
- 3 years of Project Management experience required
- 3 years of Customer Relations experience required
- 3 years of Healthcare experience required
- Coaching experience preferred
- Data Analysis experience preferred
Keywords: Patient Experience, Planning, Strategic Planning, Projects, Project Management, Programming
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