Patient Experience Coordinator 2 - Full-Time

Join our mission to provide patient-centered healthcare that is accessible and affordable for all.

About HCHC

HCHC is a non-profit 501(c)3 federally qualified health center, a true universal access medical facility. HCHC brings together an exceptional team of health care providers, a responsive and helpful administrative staff, and a supportive Board of Directors to fulfill our mission of providing comprehensive primary care health services to anyone in the community regardless of their financial situation.

Position Summary

The role of the Patient Experience Coordinator II (PEC2) will be responsible for answering all patient calls, scheduling appointments, and collecting new patient information. The PEC2 will schedule all patient visit types. The PEC2 will be responsible for correctly scheduling in a patient center medical home (PCMH) manner and following all HCHC scheduling policies including refill and double-booking policies.

Responsibilities

• Answer phone
• Correctly schedule patients for with either new or return visits for all services and locations.
• Correctly collect new patient information
• Correctly apply the refill protocol as needed
• Correctly schedule double books per policy
• Understand and support provider/patient panels
• Serve as a backup to PEC1 as needed/requested
• PEC2’s will be crossed training on all PEC1 functions to allow for cross coverage in the front office as needed.
• Other responsibilities as assigned.

Requirements

• Must be able to organize patient information
• Basic addition and subtraction mathematics skills
• Proven typing skills
• Ability to multitask such as: answering phones, greeting patients, entering information in a computer system
• Possess good interpersonal skills
• Able to work effectively with co-workers and the public

Preferred Requirements:

• Certification/Registered as a Medical Assistant or higher
• Previous experience in a medical office setting
• Fluency in Spanish
• Fluency in language other than English