Patient Experience Executive

Marham is a leading health tech platform committed to improving patient experiences and access to healthcare across Pakistan. We are looking for a Patient Experience Executive who is passionate about healthcare, has excellent communication skills, and wants to make a real impact on patient interactions.

This role is perfect for Pharmacy, Life Sciences, or other health-related graduates who want to leverage their knowledge in a patient-facing, non-clinical role.

Key Responsibilities

• Serve as the first point of contact for patients via chat, providing professional, timely, and empathetic responses.
• Understand patient needs, address concerns, and ensure a seamless and positive experience.
• Maintain deep knowledge of Marham’s healthcare services and solutions to provide accurate guidance.
• Collaborate with internal teams to resolve patient issues efficiently.
• Manage multiple patient interactions simultaneously while maintaining high-quality service.
• Identify opportunities to enhance patient experience and provide feedback for continuous improvement.

Requirements

• Education: Bachelor’s degree (Pharmacy / Life Sciences / Health-related graduates preferred).
• Experience: Fresh 6 months in customer support, chat support, or related patient/customer-facing roles.
• Excellent written and verbal communication skills in English are mandatory.
• Strong problem-solving, multitasking, and decision-making abilities.
• Proficient with computer systems and chat support software.
• Ability to work under pressure and meet response time and quality standards.
• Professional, empathetic, and solution-oriented mindset.

What We Offer

• Opportunities for growth and career development in the health tech sector.
• A collaborative, supportive, and mission-driven work environment.
• Exposure to innovative processes and learning opportunities in a fast-paced healthcare platform.

Job Type: Full-time

Pay: Rs50,000.00 - Rs60,000.00 per month

Work Location: In person