Patient Experience Manager

Patient Experience Manager | Healthcare Guest Relations Manager | Premium Hospital Patient Services | Jobs in Dubai

Location: Muhaisnah 1, Dubai, United Arab Emirates
Industry: Healthcare / Patient Services / Hospitality
Reports To: Hospital Administration / Foundation Leadership
Salary (tax-free): Please fill in your expectation in the application

Patient Experience Manager | Healthcare Guest Relations Manager | Premium Hospital Patient Services | Jobs in Dubai

About the Role:
Our client, a prestigious Charity Foundation established in 2022 by a legacy family group with an 85-year history in the UAE, is seeking a Patient Experience Manager to join their new premium hospital in Dubai. The Foundation focuses on healthcare and education, providing a secure and dynamic environment that fosters growth and development.

This is a unique opportunity to contribute to a foundation-led healthcare initiative at a premium facility. The successful candidate will be responsible for designing and implementing a world-class patient experience, ensuring service excellence and customer satisfaction throughout the patient journey. Candidates with experience in healthcare or high-end hospitality will be ideally suited for this role.

Key Responsibilities

• Lead, plan, and implement a premium patient experience strategy across all hospital touchpoints.
• Ensure every patient receives a seamless, compassionate, and high-quality service from admission to discharge.
• Collaborate with medical, nursing, and administrative teams to integrate patient feedback into service improvements.
• Develop, implement, and monitor patient experience policies, standards, and training programs.
• Conduct regular assessments and satisfaction surveys to measure and improve the patient journey.
• Manage escalated concerns and resolve issues with empathy and professionalism.
• Benchmark patient service standards against best practices in both healthcare and luxury hospitality.
• Train and mentor staff to deliver premium, patient-focused service.

Candidate Requirements

• Proven track record in a similar role within healthcare or luxury hospitality.
• Strong understanding of premium patient or customer experience management.
• Excellent communication, leadership, and interpersonal skills.
• Healthcare/medical knowledge is not required, but prior exposure is an advantage.
• Professional, polished, and customer-focused personality with attention to detail.

Benefits & Compensation

• Stable and secure work environment within a prestigious Foundation.
• Excellent career growth and long-term opportunities.
• Competitive compensation package and benefits as per UAE Labour Law.

Similar Job Titles in Dubai

• Patient Experience Manager
• Guest Relations Manager Healthcare
• Patient Services Manager
• Healthcare Customer Experience Lead