Patient Experience Specialist

Overview
This is a hybrid position combining active sales, hands-on Venus Bliss Max and Venus Versa Pro body contouring treatments, and front desk patient care. You will be the face of the practice — converting inquiries into committed patients and delivering aesthetic results they can see and feel. Full device training is provided. What we cannot train is sales instinct and genuine love for people. You need to bring those!

About Us

For over 25 years, Dr. Pacholec has helped thousands of patients reclaim their health through medical weight loss, GLP-1 therapy, hormone optimization, primary care, and body contouring. With growing clinics in Lutz and St. Petersburg, FL, we deliver a concierge-level patient experience — and we need a key team member who can help us grow even faster.

Duties

Sales & Patient Growth — Priority #1

• Recommend and sell treatment packages, memberships, and services with confidence — this is an active sales role, not order-taking
• Follow up with leads, consultations, and lapsed patients to drive conversions
• Build a referral pipeline through outreach to local businesses, gyms, spas, and wellness centers
• Maintain referral relationships through regular contact, gifts, and promotional visits
• Partner with providers to upsell services during patient consultations
• Monitor package usage and proactively contact clients before sessions expire

Body Contouring & Aesthetic Treatments

• Perform Venus Bliss Max and Venus Versa Pro body contouring treatments in both Lutz and St Petersburg clinics (full certification training provided)
• Manage client treatment packages and document pre/post-treatment photos in patient charts
• Drive new client acquisition for body sculpting services at the Lutz location

Front Desk & Patient Experience

• Serve as the warm, knowledgeable first point of contact — in person, by phone, and via email and text
• Manage scheduling, booking calendars, confirmations, and reminders
• Process payments, handle billing, and create treatment payment plans
• Maintain accurate patient records in the EHR system; manage consent forms and documentation
• Follow up after every visit to confirm satisfaction and encourage future care

Required Qualifications

• Proven sales experience — you can describe specific wins, closing techniques, and how you handle objections
• 2+ years in a customer-facing role: healthcare, aesthetics, medspa, fitness, wellness, or premium retail
• Natural ability to connect with people and make them feel genuinely cared for
• Strong organizational skills and composure managing multiple tasks across locations
• Tech-savvy; able to learn new platforms quickly

Prefered Qualifications

• Florida Esthetician License (strongly preferred with a sales track record)
• Body contouring, laser, or medical aesthetic device certification
• Medical Assistant (MA) certification
• Phlebotomy certification or experience
• Experience in a medical office, weight loss clinic, or med spa or wellness clinic
• Familiarity with EHR systems, Fullscripts, GLP-1 therapy, or hormone/longevity medicine

Pay: $25.00 - $28.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Opportunities for advancement
• Paid time off
• Vision insurance
• Wellness program

Application Question(s):

• Tell us about a specific time you successfully sold a service, package, or product to a hesitant customer. What did you do, and what was the outcome? Please provide 2-4 sentences or a paragraph describing this situation in detail.
• This role is a hybrid position that includes in-person duties in the Lutz clinic, 1-day a week in the St Petersburg clinic and some light remote work. Will you be able to accommodate this hybrid schedule and do you have reliable transportation and a valid driver's license?

Work Location: In person