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Patient Financial Counselor
Employment Type:
Full time
Shift:
Day Shift
Description:
Our Trinity Health Culture: Knows, understands, incorporates& demonstrates our Trinity Health Mission,Values, Vision, Actions& Promise in behaviors, practices& decisions.Work Focus: Researches, collects& analyzes information. Identifies opportunities, develops solutions,& leadsthrough resolution. Collaborates on performance improvement activities as indicated by outcomes in programefficiency& patient experience. Responsible for distribution of analytical reports.Process Focus: Utilizes multiple system applications to perform analysis, create reports& develop educationalmaterials. Incorporates basic knowledge of TH policies, practices& processes to ensure quality, confidentiality,&safety are prioritized. Demonstrates knowledge of departmental processes& procedures& ability to readilyacquire new knowledge.Data Management& Analysis: Research& compiles information to support ad-hoc operational projects&initiatives. Synthesizes& analyzes data& provides detailed summaries including graphical data presentationsillustrating trends& recommending practical options or solutions while considering the impact on businessstrategy& supporting leadership decision making. Leverages program& operational data& measurements todefine& demonstrate progress, ROI& impacts.Maintains a working knowledge of applicable Federal, state& local laws/regulations, Trinity Health Integrity&Compliance Program& Code of Conduct, as well as other policies, procedures& guidelines in order to ensureadherence in a manner that reflects safe, honest, ethical& professional behavior& safe work practices.Functional Role (not inclusive of titles or advancement career progression)
Counsels patient on cost of treatment, insurance benefits, resources for payment and financial assistance.
Secures and documents payment arrangements.
Assists patients in financing, payment plans, financial assistance and all financial options through the
organization.
Audits bills for accuracy& edits for front-end inaccuracies to increase collections and decrease write-offs.
Works closely with RSO and division leadership to improve collections.
Experience in the Medicaid Application process.
Trinity Health
Financial Counselor, PA
Minimum Qualifications
High school diploma or GED.
Minimum two (2) to three (3) years experience working in Patient Access or Patient Accounting for hospital
registration and / or hospital reimbursement services
Obtain National certification in HFMA CRCR and/or NAHAM CHAA required within one (1) year of hire.
Understanding of basic billing and coding.
Additional Qualifications (nice to have)
Epic experience preferred.
Knowledge of federal or state government agencies including but not limited to Medicare, Medicaid, VA or Charity
Care programs, or patient management and healthcare accounts receivable within the healthcare revenue cycle.
Physical& Mental Requirements& Working Conditions
Direct Healthcare Services / Indirect Healthcare / Support Services:
Exposure to conditions which may be considered unpleasant to sight, touch, sound& / or
smell. Occasional
Exposure to fumes, odors, dusts, mists& gases, biohazards / hazards (mechanical, electrical, burns,
chemicals, radiation, sharp objects, etc.). Occasional
Exposure to or subject to noise, infectious waste, diseases& conditions. Occasional
Exposure to interruptions, shifting priorities& stressful situations. Frequent
Ability to follow tasks through to completion, understand& relate to complex ideas / concepts, remember
multiple tasks& regimens over long periods of time& work on concurrent tasks / projects. Continuous
Ability to read small print, hear sounds& voice / speech patterns, give / receive instructions& other verbal
communications (in-person& / or over the phone / computer / device / equipment assigned) with some
background noise. Continuous
Perform manual dexterity activities& / or grasping / handling. Frequent
Ability to climb, kneel, crouch& / or operate foot controls. Occasional
Use a computer / other technology. Continuous
Sit with the ability to vary / adjust physical position or activity. Continuous
Maintain a safe working environment& use available personal protective equipment (PPE). Frequent
Comply with Trinity Health’s Code of Conduct, policies, procedures& guidelines. Continuous
Ability to provide assistance in the event of an emergency. Occasional
Direct Healthcare Services:
Perform activities that require standing / walking with the ability to vary / adjust physical position or activity.
Occasional
Lift a maximum of 30 pounds unassisted. Occasional
Use upper& lower extremities, engage in bending / stooping / reaching& pushing / pulling. Frequent
Work indoors (subject to travel requirements) under temperature-controlled& well-lit conditions. Continuous
Encounter worksites (e.g., patient homes) or travel to worksites that may have variable internal& external
environmental conditions. Occasional
Perform work that involves physical efforts (e.g., transporting, moving, positioning& / or ambulating
patients). Occasional
Indirect Healthcare / Support Services:
Perform activities that require standing / walking with the ability to vary / adjust physical position or activity.
Occasional
Lift a maximum of 30 pounds unassisted. Occasional
Experience of long periods of walking / standing / stooping / bending / pulling& / or pushing. Occasional
Encounter a clinical / patient facing / hands on interactive work environment. Frequent
Work indoors (subject to travel requirements) under temperature-controlled& well-lit conditions.
Continuous
Work outdoors with variable external environmental conditions. Occasional
KEY: Average Workday Activity: Occasional (1% - 33%), Frequent (34% - 66%), Continuous (67% - 100%)
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
Full time
Shift:
Day Shift
Description:
Our Trinity Health Culture: Knows, understands, incorporates& demonstrates our Trinity Health Mission,Values, Vision, Actions& Promise in behaviors, practices& decisions.Work Focus: Researches, collects& analyzes information. Identifies opportunities, develops solutions,& leadsthrough resolution. Collaborates on performance improvement activities as indicated by outcomes in programefficiency& patient experience. Responsible for distribution of analytical reports.Process Focus: Utilizes multiple system applications to perform analysis, create reports& develop educationalmaterials. Incorporates basic knowledge of TH policies, practices& processes to ensure quality, confidentiality,&safety are prioritized. Demonstrates knowledge of departmental processes& procedures& ability to readilyacquire new knowledge.Data Management& Analysis: Research& compiles information to support ad-hoc operational projects&initiatives. Synthesizes& analyzes data& provides detailed summaries including graphical data presentationsillustrating trends& recommending practical options or solutions while considering the impact on businessstrategy& supporting leadership decision making. Leverages program& operational data& measurements todefine& demonstrate progress, ROI& impacts.Maintains a working knowledge of applicable Federal, state& local laws/regulations, Trinity Health Integrity&Compliance Program& Code of Conduct, as well as other policies, procedures& guidelines in order to ensureadherence in a manner that reflects safe, honest, ethical& professional behavior& safe work practices.Functional Role (not inclusive of titles or advancement career progression)
Counsels patient on cost of treatment, insurance benefits, resources for payment and financial assistance.
Secures and documents payment arrangements.
Assists patients in financing, payment plans, financial assistance and all financial options through the
organization.
Audits bills for accuracy& edits for front-end inaccuracies to increase collections and decrease write-offs.
Works closely with RSO and division leadership to improve collections.
Experience in the Medicaid Application process.
Trinity Health
Financial Counselor, PA
Minimum Qualifications
High school diploma or GED.
Minimum two (2) to three (3) years experience working in Patient Access or Patient Accounting for hospital
registration and / or hospital reimbursement services
Obtain National certification in HFMA CRCR and/or NAHAM CHAA required within one (1) year of hire.
Understanding of basic billing and coding.
Additional Qualifications (nice to have)
Epic experience preferred.
Knowledge of federal or state government agencies including but not limited to Medicare, Medicaid, VA or Charity
Care programs, or patient management and healthcare accounts receivable within the healthcare revenue cycle.
Physical& Mental Requirements& Working Conditions
Direct Healthcare Services / Indirect Healthcare / Support Services:
Exposure to conditions which may be considered unpleasant to sight, touch, sound& / or
smell. Occasional
Exposure to fumes, odors, dusts, mists& gases, biohazards / hazards (mechanical, electrical, burns,
chemicals, radiation, sharp objects, etc.). Occasional
Exposure to or subject to noise, infectious waste, diseases& conditions. Occasional
Exposure to interruptions, shifting priorities& stressful situations. Frequent
Ability to follow tasks through to completion, understand& relate to complex ideas / concepts, remember
multiple tasks& regimens over long periods of time& work on concurrent tasks / projects. Continuous
Ability to read small print, hear sounds& voice / speech patterns, give / receive instructions& other verbal
communications (in-person& / or over the phone / computer / device / equipment assigned) with some
background noise. Continuous
Perform manual dexterity activities& / or grasping / handling. Frequent
Ability to climb, kneel, crouch& / or operate foot controls. Occasional
Use a computer / other technology. Continuous
Sit with the ability to vary / adjust physical position or activity. Continuous
Maintain a safe working environment& use available personal protective equipment (PPE). Frequent
Comply with Trinity Health’s Code of Conduct, policies, procedures& guidelines. Continuous
Ability to provide assistance in the event of an emergency. Occasional
Direct Healthcare Services:
Perform activities that require standing / walking with the ability to vary / adjust physical position or activity.
Occasional
Lift a maximum of 30 pounds unassisted. Occasional
Use upper& lower extremities, engage in bending / stooping / reaching& pushing / pulling. Frequent
Work indoors (subject to travel requirements) under temperature-controlled& well-lit conditions. Continuous
Encounter worksites (e.g., patient homes) or travel to worksites that may have variable internal& external
environmental conditions. Occasional
Perform work that involves physical efforts (e.g., transporting, moving, positioning& / or ambulating
patients). Occasional
Indirect Healthcare / Support Services:
Perform activities that require standing / walking with the ability to vary / adjust physical position or activity.
Occasional
Lift a maximum of 30 pounds unassisted. Occasional
Experience of long periods of walking / standing / stooping / bending / pulling& / or pushing. Occasional
Encounter a clinical / patient facing / hands on interactive work environment. Frequent
Work indoors (subject to travel requirements) under temperature-controlled& well-lit conditions.
Continuous
Work outdoors with variable external environmental conditions. Occasional
KEY: Average Workday Activity: Occasional (1% - 33%), Frequent (34% - 66%), Continuous (67% - 100%)
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
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