Patient Financial Services Representative

The Patient Financial Services Representative at Woodland Recovery Center plays a critical role in the healthcare system by serving as the primary point of contact for patients regarding their financial responsibilities. This position ensures accurate communication of billing information, insurance coverage, and payment options to patients, facilitating a smooth financial experience. The representative collaborates closely with healthcare providers, insurance companies, and patients to resolve billing discrepancies and answer inquiries promptly. By managing patient accounts and payment plans effectively, this role contributes to the financial health of the organization while maintaining a compassionate and professional approach. Ultimately, the Patient Financial Services Representative helps patients navigate complex financial processes, ensuring clarity and support throughout their healthcare journey.

Responsibilities

• Communicate with patients to explain billing statements, insurance coverage, and payment options clearly and empathetically.
• Verify patient insurance information and eligibility prior to services being rendered
• Assist patients in setting up payment plans and processing payments accurately and timely
• Resolve billing discrepancies by coordinating with insurance providers, healthcare staff, and patients
• Maintain detailed and accurate records of patient financial transactions and communications
• Respond promptly to patient inquiries via phone, email, or in-person regarding account status and billing questions
• Collaborate with internal departments to ensure compliance with healthcare regulations and organizational policies
• Educate patients on financial assistance programs and help them apply when eligible

Minimum Qualifications

• High school diploma or equivalent required; associate degree or higher preferred
• Minimum of 1 year experience in patient financial services, medical billing, or a related healthcare administrative role
• Basic knowledge of medical terminology, insurance processes, and healthcare billing procedures
• Proficiency with electronic health record (EHR) systems and billing software
• Strong communication skills with the ability to handle sensitive financial discussions professionally

Preferred Qualifications

• Certification in medical billing or coding (e.g., Certified Professional Biller) is advantageous.
• Experience working with multiple insurance providers and familiarity with Medicare and Medicaid billing
• Demonstrated ability to manage high call volumes and multitask effectively in a fast-paced environment
• Advanced computer skills including Microsoft Office Suite and patient management software
• Bilingual abilities, especially in Spanish, to better serve diverse patient populations

We’re officially a Great Place to Work®! We’ve always believed that supporting our team is just as important as supporting our patients. Now, we’re proud to share that we’ve earned Great Place to Work® Certification - based entirely on feedback from our own employees. Read more here: https://ow.ly/YQ1C50WuRH1

This certification reflects the culture we’ve worked hard to build - one rooted in trust, inclusion, and purpose-driven leadership.

At Bradford Health Services, we are committed to providing exceptional care to our patients while fostering a supportive and rewarding workplace for our employees. We believe that taking care of our team allows them to take better care of others, which is why we offer a comprehensive benefits package designed to support their well-being.

• 
  Medical Coverage – Three new BCBSAL medical plans with better rates, improved co-pays, and enhanced prescription benefits.

• Expanded Coverage – Options for domestic partners and a wider network of in-network providers.

• Mental Health Support – Improved access to services and a new Employee Assistance Program (EAP) featuring digital wellness tools like Cognitive Behavioral Therapy (CBT) modules and wellness coaching.

• Voluntary Coverages – Pet insurance, home and auto insurance, family legal services, and more.

• Student Loan Repayment – Available for nurses and therapists.

• Retirement Benefits – 401(k) plan through Voya to help employees plan for the future.

• Generous PTO – A robust paid time off policy to support work-life balance.

• Voluntary Benefits for Part-Time Employees – Dental, vision, life, accident insurance, and telehealth options for those working 20 hours or more per week.

Bradford Health Services does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. In addition to federal law requirements, Bradford Health Services complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.