Patient Intake Supervisor – Fertility & Reproductive Medicine

Job Description

We are seeking an experienced Patient Intake Supervisor to lead our high-volume patient intake team in a fast-paced reproductive medicine clinic. The ideal candidate has a strong background in fertility, reproductive health, or OB/GYN, with proven leadership skills and hands-on experience in patient registration, financial coordination, and clinical workflows.

Key Responsibilities

• Supervise daily intake operations for 50–60 patients, including registration, insurance verification, financial counseling, and patient education.
• Lead, train, and schedule a team of 3–5 intake specialists to ensure efficiency and accuracy.
• Coordinate with clinical, laboratory, and administrative teams to ensure smooth patient transitions from first contact through treatment planning.
• Use eIVF (or similar fertility EMR) to manage patient records, scheduling, and financial tracking.
• Provide patient education on fertility treatments, medications, and care plans.
• Resolve patient concerns and escalations to improve satisfaction and patient experience.
• Support revenue cycle operations through financial counseling and insurance processes.

Qualifications

• Minimum 3–5 years of experience in patient intake, medical office coordination, or clinical support in fertility, reproductive medicine, or OB/GYN.
• Supervisory or team lead experience preferred.
• Proficiency with eIVF system strongly preferred.
• Knowledge of insurance verification, financial coordination, and patient counseling.
• Strong communication, organization, and problem-solving skills.
• Phlebotomy or back-office clinical experience is a plus.

Pay: From $75,000.00 per year

Benefits:

• 401(k)
• Continuing education credits
• Dental insurance
• Employee discount
• Family leave
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Application Question(s):

• Strong communication, organization, and problem-solving skills

Experience:

• clinical support in fertility, or OB/GYN: 5 years (Required)
• Proficiency with eIVF system strongly: 5 years (Preferred)
• financial coordination and patient counseling.: 5 years (Preferred)

Work Location: In person