Patient Outreach and Enrollment Specialist

Who We Are

EDGE is building a bridge between Top Global Talent and the US Healthcare & Insurance Industry. We are on a mission to create a borderless network of exceptional talent with people at the center of everything we do. See our values and more on onedge.co.

Role Overview

One of our valued partners is seeking a full-time Patient Outreach and Enrollment Specialist that can work from Edge Campuses to provide essential clinical support and population health management. Reporting directly to the Director of Clinical Effectiveness, this position functions as a vital link supporting care teams to ensure patients, providers, and clinics are thoroughly prepared for high-quality, efficient visits.

The ideal candidate will possesses a healthcare educational background and at least one year of healthcare experience in fields such as medical assisting, care coordination, patient outreach, or population health, preferably within a Federally Qualified Health Center (FQHC) environment. This critical, non-hands-on role focuses heavily on pre-visit chart preparation—including identifying chronic condition care gaps and health maintenance items (HEDIS/UDS measures)—as well as conducting proactive outbound patient outreach to schedule preventive services and close loops on referrals or diagnostics. The position requires an organized, detail-oriented individual who can work independently while navigating electronic health records like NextGen.

Key Responsibilities

• Patient Engagement, Enrollment, & Care Gap Support: Conduct proactive outbound outreach to promote healthcare participation, encourage annual wellness visits, and address gaps in care. Provide comprehensive enrollment and application assistance, including collecting required documentation, troubleshooting application issues, and conducting post-enrollment follow-ups.
• Clinical Chart Prep & Appointment Scheduling: Ensure seamless scheduling, rescheduling, and tracking of appointments related to outreach initiatives. Utilize electronic health record components (including NextGen, Practice Management System, and QSI) to maintain accurate patient data, track care gap closures, and enter participant information.
• Community Outreach & Partnership Development: Attend and assist with the development of community outreach events, such as health fairs, to promote organizational services and health insurance options. Collaborate with local organizations to establish referral partnerships and increase consumer access to a permanent medical home.
• Reporting & Quality Tracking: Maintain rigorous tracking and follow-up systems for service applications. Prepare and submit daily or weekly productivity reports, monitor project details, and support monthly and yearly grant contract goals.
• Compliance & Audit Readiness: Adhere strictly to Health Insurance Portability and Accountability Act (HIPAA) regulations and all local, state, and federal laws. Actively participate in Quality Assurance/Quality Improvement (QA/QI) initiatives, the Patient-Centered Medical Home (PCMH) model, and support audit events such as HRSA Operational Site Visits (OSV) and The Joint Commission (JC) reviews.

Requirements

• Healthcare Experience: Minimum of one (1) year of experience working within a US healthcare setting. Candidates possessing advanced knowledge of the US healthcare system and/or direct experience handling US-based patient care will be highly preferred.
• Education & Tech Skills: High School Diploma or GED Certificate. A background in healthcare is preferred, along with proven proficiency navigating electronic health records, specifically NextGen.
• Communication & Relationship Building: Strong written and verbal English communication skills, including the ability to deliver presentations and effectively solicit feedback. Ability to build strong relationships and interface professionally with partnering healthcare organizations, local institutions, and a diverse public.
• Operational Flexibility: This role requires individuals who can join immediately and work directly from EDGE campuses.

What We Offer

At Edge, we believe our greatest innovation is our people. When you join our globally minded team, you’ll thrive in a supportive, forward-thinking environment where your growth and well-being are our top priorities.

We protect your peace of mind by offering a competitive starting base salary of USD 750 , comprehensive health and life insurance, and a balanced leave package designed to support you and your family. This includes 14 annual vacation days with leave encashment options, 12 calendar weeks of paid maternity leave, 2 calendar weeks of paid paternity leave, and all mandated public holidays by Pakistani Law. Discover a career where you can truly push boundaries, fully backed by a team that invests in your future and respects your rights.

Our Hiring Process

• Application Review: Submit your application and resume. Our team carefully evaluates all candidates to ensure a good fit.
• Edge Interview: You'll be invited to connect with a representative from Edge to present a detailed and tailored fit to your profile.
• Client Interviews: Successful candidates finish an onboarding & training phase and are placed in client interviews to showcase their skills and align with specific client needs.
• Final Selection: Once a good match is made, you’ll join the Edge Global Talent Community, ready to make an impact in the world of healthcare.

Why Choose Edge?

• Be part of a dynamic, global community that values your skills.
• Work on projects that make a real difference in people's lives.
• Enjoy a clear path for career growth and development.
• Be a part of a people-first and talent-centric culture.

Talent Boilerplate

At Edge, we’re on a mission to create a world where geographic borders are no longer a barrier for people to obtain full-time employment and fair wages. That’s why we’ve created a global hiring network that seamlessly connects exceptional talent from all over the world with businesses in North America that most need to fill positions. The Edge Talent Network is a community of like-minded professionals through which you can unlock your potential, showcase your skills, and earn what you’re worth.

Equal Opportunity Employer Statement

Edge is proud to be an equal-opportunity employer. We are committed to fostering a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, veteran status, or any other legally protected basis.

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