Patient Outreach & Enrollment Specialist

Who We Are

EDGE is building a bridge between Top Global Talent and the US Healthcare & Insurance Industry. We are on a mission to create a borderless network of exceptional talent with people at the center of everything we do. See our values and more on onedge.co.

Role Overview

Our valued partner is seeking a Patient Outreach and Enrollment Specialist to support community-based healthcare engagement, patient navigation, and enrollment assistance across a network of primary care health centers serving underserved populations.

This role is focused on increasing access to care by connecting community members with healthcare services, supporting enrollment into available health programs, and guiding patients through the full care journey from initial outreach to successful onboarding and follow-up care.

The successful candidate will play a key role in reducing gaps in care by actively engaging with community residents, coordinating outreach initiatives, and ensuring patients are supported in accessing medical, dental, and behavioral health services.

This position requires a strong community-facing mindset, excellent communication skills, and the ability to manage structured follow-ups, documentation, and multi-step enrollment processes in a high-volume, mission-driven healthcare environment.

Key Responsibilities

Community Outreach & Patient Engagement

• Support outreach initiatives aimed at increasing awareness of healthcare services and available health programs.
• Participate in community events such as health fairs, education drives, and enrollment campaigns.
• Build relationships with local organizations and community partners to strengthen referral networks and improve access to care.
• Promote preventive care, annual wellness visits, and early intervention programs to reduce gaps in care.

Enrollment & Patient Navigation

• Provide end-to-end enrollment assistance, including application completion, documentation collection, and eligibility support.
• Assist patients with navigating healthcare access, scheduling appointments, and resolving enrollment or access-related issues.
• Ensure timely follow-up with applicants to support successful onboarding into healthcare programs.
• Maintain continuity of care by guiding patients through post-enrollment steps and service activation.

Coordination & Communication

• Coordinate with internal teams and external partners to ensure smooth scheduling, rescheduling, and follow-ups for patient appointments.
• Communicate effectively with patients and stakeholders to provide updates, guidance, and support throughout the process.
• Support development and distribution of outreach and educational materials for community engagement.

Data, Reporting & Documentation

• Maintain accurate records of patient interactions, outreach activities, and enrollment progress.
• Perform data entry and ensure integrity across tracking systems and databases.
• Prepare regular reports on outreach activity, enrollment progress, and productivity metrics.
• Support tracking systems that monitor patient progress from initial contact through successful enrollment.

Compliance & Operational Support

• Ensure adherence to healthcare regulations, confidentiality standards, and organizational policies.
• Support compliance with program requirements, audits, and quality improvement initiatives.
• Participate in training programs, workshops, and professional development sessions.
• Contribute to operational planning discussions and execution of outreach strategies.

Requirements

Experience & Education

• High School Diploma or GED required.
• Minimum 1 year of experience in healthcare outreach, community health, public health, patient services, or a related field.
• Experience in community-based or primary care healthcare environments is strongly preferred.

Technical & Functional Skills

• Strong ability to manage patient data entry, tracking systems, and documentation workflows.
• Comfortable handling structured enrollment processes, scheduling systems, and follow-up coordination.
• Basic understanding of healthcare access programs, patient navigation, or enrollment support services is preferred.

Communication & Interpersonal Skills

• Strong verbal and written communication skills with the ability to engage diverse community populations.
• Ability to build trust-based relationships with patients, community partners, and internal teams.
• Comfortable delivering basic information and guidance in a clear, empathetic manner.

Core Competencies

• Strong organizational and time management skills with attention to detail.
• Ability to manage multiple tasks in a fast-paced, high-volume environment.
• Problem-solving mindset with ability to support patients through multi-step processes.
• Adaptable, collaborative, and committed to service-oriented work.

Additional Preferences

• Bilingual English/Spanish is highly preferred.
• Familiarity with underserved communities and barrier-to-care populations is a plus.

What We Offer

At Edge, we believe our greatest innovation is our people. When you join our globally minded team, you’ll thrive in a supportive, forward-thinking environment where your growth and well-being are our top priorities. We protect your peace of mind by offering a competitive starting base salary of USD 750, comprehensive health and life insurance, and a balanced leave package designed to support you and your family. This includes 14 annual vacation days with leave encashment options, 12 calendar weeks of paid maternity leave, 2 calendar weeks of paid paternity leave, and all mandated public holidays by Pakistani Law. Discover a career where you can truly push boundaries, fully backed by a team that invests in your future and respects your rights.

Our Hiring Process

Application Review: Submit your application and resume. Our team carefully evaluates all candidates to ensure a good fit.

Edge Interview: You'll be invited to connect with a representative from Edge to present a detailed and tailored fit to your profile.

Client Interviews: Successful candidates finish an onboarding & training phase and are placed in client interviews to showcase their skills and align with specific client needs.

Final Selection: Once a good match is made, you’ll join the Edge Global Talent Community, ready to make an impact in the world of healthcare.

Why Choose Edge?

Be part of a dynamic, global community that values your skills.

Work on projects that make a real difference in people's lives.

Enjoy a clear path for career growth and development.

Be a part of a people-first and talent-centric culture.

Talent Boilerplate:

At Edge, we’re on a mission to create a world where geographic borders are no longer a barrier for people to obtain full-time employment and fair wages. That’s why we’ve created a global hiring network that seamlessly connects exceptional talent from all over the world with businesses in North America that most need to fill positions. The Edge Talent Network is a community of like-minded professionals through which you can unlock your potential, showcase your skills, and earn what you’re worth.

Equal Opportunity Employer Statement:

Edge is proud to be an equal-opportunity employer. We are committed to fostering a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, veteran status, or any other legally protected basis.