Patient Outreach Specialist

About the Role

The Patient Outreach Specialist plays a crucial role in enhancing patient experiences and driving business growth at ForMotion. This position requires a highly motivated individual with strong communication, organizational, and problem-solving skills. The ideal candidate will be responsible for providing exceptional customer care, managing patient onboarding, implementing DTC marketing strategies, and fostering strong relationships with both existing and potential patients .

What You’ll Do

Patient Care : Provide superior customer service, proactively addressing issues and anticipating potential challenges.

Patient Onboarding: Develop and manage newly amputated patients, guiding them through the clinic onboarding process.

DTC Marketing: Implement Direct to Consumer marketing plans to attract and engage new patients.

Patient Relationship Management: Work closely with Business Development Managers to plan and organize patient meetings.

Lead Generation: Contact potential new patients referred by various sources, including outside leads, doctor's orders, and insurance information.

Customer Retention : Proactively reach out to existing patients to maintain engagement and address potential concerns.

Process Improvement : Utilize customer feedback to identify opportunities for process improvement and project development.

Customer Satisfaction: Research and implement strategies to enhance customer engagement and satisfaction.

Timely Response: Respond promptly to all voicemails, emails, and internal customer inquiries within four hours.

Team Support: Provide backup support to team members as needed.

Quality Assurance: Adhere to departmental standards for call resolution and minimize voicemail usage.

Who You Are

• Bachelor’s degree preferred

• Two years of inside sales: account management/relationship development

Why You’ll Feel Good Working Here

We believe people do their best work when they feel good—personally and professionally. That’s why we offer:

• A culture rooted in trust, empathy, and Nordic-inspired flat hierarchies

• Tailored onboarding and a buddy system to help you feel at home from day one

• Continuous learning through e-learning, training, and language courses

• A “you” culture where everyone—from interns to executives—is treated with respect

• Competitive Compensation Packages

• Medical, Dental, and Vision Benefits

• 401(k) Retirement Plan with employer matching contribution

• 9 paid holidays

• 13 vacation days, birthday and two (2) volunteer day

• 8 sick days within your first year of employment

• Paid Parental Bonding