Patient Registration Rep - Patient Access - Multiple Locations

Hiring Patient Registration Representatives – Multiple Henry Ford Health Locations

Join Our Team at Henry Ford Health

At Henry Ford Health, our Patient Registration Representatives are the first connection patients have with our care teams—setting the tone for an exceptional experience across our hospitals and outpatient locations.

We are currently hiring across multiple Henry Ford Health hospitals and care sites, offering opportunities in both Emergency Department and outpatient settings.

Position Overview

As a Patient Registration Representative, you will play a vital role in supporting patients, families, and visitors throughout their healthcare journey. Following standard operating procedures, you will:

• Greet and assist patients with a welcoming, service-focused approach
• Manage face-to-face check-ins and pre-registration processes
• Verify insurance eligibility and collect applicable payments
• Accurately complete new patient registrations and update records
• Respond to patient and visitor questions with professionalism and compassion

You will serve as a trusted advocate for patients—ensuring their needs are met while delivering an efficient, seamless, and positive experience from arrival to departure.

Why Join Henry Ford Health?

• Opportunities available across multiple hospitals and locations, including Detroit, Novi, Southfield, Rochester, Warren, Howell, and more!
• Be part of a trusted, mission-driven healthcare system
• Make a meaningful impact as the first point of contact for patients
• Work in a fast-paced, team-oriented environment focused on service excellence

What We’re Looking For

• Strong customer service and communication skills
• Experience in patient registration, medical office, or customer-facing roles preferred
• Ability to multitask in a fast-paced environment
• High level of attention to detail and accuracy
• Commitment to compassionate, patient-centered care

Education/Experience Required:

• High school diploma or G.E.D. equivalent required.

• One (1) year of experience related to patient admitting, registration and/or insurance eligibility and verification in a hospital or medical office setting preferred.

• EPIC training/experience preferred.

• Insurance payor systems experience preferred.

• ICD-10 medical terminology experience preferred.

• Strong computer skills and working knowledge of Microsoft Office products.

• Ability to meet or exceed core customer service responsibilities, standards, and behaviors effectively over the telephone, in person and in writing with patients, visitors and clinical/non-clinical staff.

• Must be willing and able to instruct others.

• Ability to perform a variety of tasks in a fast-paced environment with frequent interruptions.