Patient Registration Spec

Mission Statement

The University of Michigan Health System improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Job Summary

Interview patients to obtain/verify correct mailing address, phone numbers, other demographic and personal information, emergency contacts, primary-care physician, the person who is financially responsible for their outstanding balances (guarantor), and insurance information. Enter all information into the Michigan Medicine electronic health record called MiChart. Contact insurance companies via online resources or by phone to ensure health insurance coverage is active, and that our information is correct. Work collaboratively with patients and insurance companies when a potential billing issue exists.

Responsibilities*

• Interview patients, parents, and guardians over the phone via incoming and outgoing phone calls to collect and verify demographic, physician, guarantor, and insurance information.
• Adhere to patient interview script to ensure the collection of registration data elements.
• Identify and resolve patient?s insurance issues that could result in claim rejections or over-payments.
• Verify insurance eligibility using on-line systems and manual processes to ensure coverage is in effect and patient is listed on the policy.
• Communicate with insurance companies and other Michigan Medicine departments on behalf of the patient in an effort to resolve issues.
• When necessary, involve and guide the patient through the steps needed to achieve successful issue resolution.
• Recognize process and systems problems and take the appropriate steps to investigate and resolve them.
• Utilize Lean principles to add value to processes and reduce waste.
• Escalate issues to the appropriate person when necessary.
• Represent department with other departments, clinic partners, and insurance companies on an 'as needed' basis.
• Meet all Michigan Medicine annual competencies and maintain the highest level of customer service, confidentiality, data integrity, and compliance.

Required Qualifications*

• High school diploma or G.E.D, or equivalent combination of education and experience
• Customer-focused interpersonal and communication skills
• Computer literacy
• Ability to enter a substantial amount of data while maintaining a high level of accuracy
• Technology skills mentioned above.

Desired Qualifications*

• Work experience in a health care setting
• Registration and billing experience
• Knowledge of group health plans, government health plans, automobile and workers? compensation plans
• Knowledge of Michigan Medicine policies, procedures, regulatory requirements and information systems
• Two years of work experience in an office or customer service setting with an outstanding record of attendance and punctuality
• Ability to work collaboratively in a team-focused environment
• Associate's or Bachelor's degree or equivalent experience and education.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world?s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Work Schedule

Hours: 3 weekdays 9:30 AM ? 7:00 PM; 1 weekday 10:30 AM ? 7:00 PM Saturday 8:00 AM ? 1:00 PM

Work Locations

• This is a remote position where the staff member will work from home. In-home high speed internet is a requirement for this position and its cost is the responsibility of the staff member. Your internet plan should run at 15 mbps download and 5 mbps upload to prevent common connectivity-related issues.
• There may be occasions where the staff member may need to report to the business office location, KMS Building - 3621 S. State St. in Ann Arbor, including meetings, training, computer or technology requirements, or to complete work that is not possible to handle remotely. The business location will have space available to reserve onsite work when required or necessary.
• Computing resources including required software applications, VPN, desktop computer, monitor, keyboard, mouse, and headset will be provided by the employer. Remote staff are not provided with a mobile phone but are provided with computer telephone and fax technology.
• Office equipment such as desk, chair, and printer are not provided for remote work. Basic supplies such as paper and pens, are stocked at the business location and are available to remote staff for pick-up should they choose. Unless otherwise agreed upon in advance with the supervisor/manager, additional hardware, software, printing, and cost of office supplies preferred by the staff member, are the responsibility of the employee.
• Technology Skills required include the ability to set-up computer and monitors and connect accessory items such as keyboard, mouse, and headset. Remote computing support is available 24/7 via phone, chat, or ticketing system to all staff members.

• Staff will be expected to effectively communicate and resolve most computing issues directly with computing support resources and keep their supervisor informed of the progress.

Union Affiliation

This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Although the Posting End Date may indicate otherwise, this job opening may be filled and closed any time after a posting duration of seven calendar days.

U-M EEO Statement

The University of Michigan is an equal employment opportunity employer.

275685

Patient Registration Spec

Patient Registration Spec

Michigan Medicine - Ann Arbor

Mobile/Remote

Full-Time

Regular

Nonexempt

Exec Vp Med Affairs

MM Rev Cycle (PTO)

4/01/2026 - 4/15/2026

$43,056.00 - $62,462.40

Service Employees Intl Union (SEIU)