Patient Relation Officer

The Patient Relations Officer acts as a liaison between patients, their families, and the healthcare team. They ensure patients receive quality care, address concerns, provide guidance about hospital services, and enhance the overall patient experience.

• Serve as the first point of contact for patient inquiries, concerns, and complaints.
• Facilitate communication between patients, families, doctors, nurses, and other hospital staff.
• Assist patients with admission, discharge, billing, and other administrative processes.
• Educate patients about hospital services, policies, and rights.
• Handle patient grievances promptly and escalate unresolved issues to management.
• Conduct patient satisfaction surveys and report findings to improve services.
• Maintain accurate records of patient feedback and prepare monthly reports.
• Support patients and families with emotional guidance and counseling when required.
• Coordinate with different departments to ensure smooth patient care and hospitality.

Qualifications & Skills

• Education: Any Bachelor’s degree
• Experience: Minimum 1 Year

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person