Patient Safety Manager

Introduction

Last year alone, HCA Healthcare colleagues invested over 156,000 hours impacting our communities. As a(an) Patient Safety Manager with Research Medical Center, you can be a manager in an organization that is devoted to giving!

Benefits

Research Medical Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
• Consumer discounts through Abenity and Consumer Discounts
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Come join our team as a(an) Patient Safety Manager. We care for our communities and employees! HCA Hope Fund in fourteen years reached a historic milestone: $50 million in help to our colleagues in need. Last year, HCA Healthcare and our colleagues donated $13.8 million dollars to charitable organizations. Apply Today!

Job Summary and Qualifications

In conjunction with the Director of Patient Safety and Risk Management and the facilities Performance Improvement, Patient Safety, and Risk Management Plan, advance a patient safety program that promotes a culture of safety and the elimination of avoidable harm.

Major Responsibilities

Systems Thinking and Reliable Design Expectations:

• Prevent future harm by initiating and overseeing proactive evaluation and redesign of systems to improve care processes (e.g. forcing functions, checklists, error causation thinking, human factors, applied informatics, culture).
• Support improved outcomes by emphasizing both appropriate behaviors and robust systems that include concise accountability measures and follow-up.
• Improve consistent delivery of evidence-based care and reduction in preventable harm by focusing on reliability and applying the principles of reliable design.
• Reduce variation in care delivery. Partner with the Patient Safety Organization to explore identified variations when appropriate.
• Utilize alerts and best practices (e.g. Sentinel Event Alerts) to perform gap assessments and implement strong actions that will alleviate identified gaps.

Identification and Mitigation of Patient Safety Risk Expectations:

• Effectively report, investigate, and analyze patient safety incidents, medical errors and potential risks in the facility.
• Facilitate thorough and credible serious event analysis that result in strong sustainable improvement strategies.
• Facilitate thorough and credible failure mode effect analysis to identify and mitigate unintended adverse patient outcomes and evaluate effectiveness of process changes.
• Perform Patient Safety Rounds that identify patient safety risks. Empower staff to identify and participate in resolution of patient safety concerns.
• Coordinate disclosure of serious events to patients and/or families in accordance with organizational policy and regulations.
• Assure timely reporting of Patient Safety Work Product (PSWP) to the Patient Safety Organization.
• Actively participate in PSO learning collaboratives. Ensure implementation of best practices, alerts, and updates to drive patient safety improvement.

Safety Culture Advancement Expectations:

• Champion completion of Culture of Safety Survey.
• Facilitate analysis of culture of safety survey results such that data-driven action plans lead to targeted outcomes.
• Support and encourage harm reporting throughout the organization through a nonpunitive just event reporting system.
• Provide feedback that acknowledges both the value of event reporting and review of reported events.
• Facilitate thorough and credible review of events that address both system and individual accountability.

Patient Safety Education Expectations:

• Include patient safety in new hire orientation presentation (e.g. PSO membership, reporting expectations, safety culture)
• Provide ongoing education to leaders, clinicians and staff on the science of safety (high reliability, effective communication, sustaining awareness/alertness) and patient safety initiatives.

Partnership with Executive and Clinical Leaders Expectations:

• Work with facility leaders and managers to ensure thorough, credible and timely event management.
• Join with facility leaders to identify and hardwire behavioral norms that promote a culture of safety.
• Work with facility leaders to ensure understanding of and compliance with the National Patient Safety Goals.
• Partner with facility leadership to establish activities that enable and sustain an open and fair environment promoting learning, safe systems, and appropriately managing behavioral choices related to patient safety (e.g. Patient Safety Rounds, Event Response, Disclosure).
• Partner with Quality to complete the NQF Safe Practices section of the Leapfrog Hospital Survey.

Patient and Family Engagement Expectations:

• Engage patients/families when appropriate in the patient safety program.
• Seek input from patients/families involved in harm or close call events as appropriate.

Measurable Reduction in Avoidable Harm Expectations:

• Oversee the management and use of event information to benchmark and track progress to zero avoidable harm.
• Provide analysis and identifying trends from reports (e.g. PSIP data, SHARP report, Service Line Dashboards) to track progress of improvement strategies. Spread and sustain improvement.

• Present informative and actionable patient safety reports to appropriate committees to include high level presentations to Leadership, Medical Executive Committee and Board of Trustees. Include the patient’s story of harm.

What qualifications you will need:

LICENSURE/CERTIFICATION/REGISTRATION:

• Certification in Patient Safety (CPPS) preferred;

EDUCATION :

• Bachelor’s Degree in Healthcare related field preferred. Master’s Degree preferred.

EXPERIENCE:

• Clinical background preferred.
• Minimum of three years healthcare experience in patient safety, risk, and/or quality preferred. Healthcare experience should be recent and within a clinical setting such as Hospital, Ambulatory Surgery Center, etc.

KNOWLEDGE/SKILLS/ABILITIES:

• Demonstrates good organizational skills; tendency to be organized, planful and structured
• Knowledge of patient safety science principles, theory, methods, standards and regulatory requirements
• Superior interpersonal skills (developing and maintaining positive relationships; communicating clearly and effectively with people at all levels with verbal and nonverbal communication; working with others to identify, define and solve problems)
• Strong leadership qualities (task completion, motivation, organization)
• Knowledge of and experience with patient safety analysis techniques (methods). Proven team building skills in dealing with intra-professional clinical and operations teams including medical staff in diverse settings
• Advanced computer skills with word processing and database competency.
• Excellent oral and written communication skills.
• Demonstrated ability to deliver educational and informational presentations on clinical and/or patient safety topics.
• Ability to inspire others to believe in the culture of patient safety. Effective change agent.
• Information management skills including flowcharting, data analysis and report preparation.

• Knowledge of rapid cycle improvement theory.

Research Medical Center is a 585+ bed hospital. Our hospital offers an array of medical and health clinic services. This includes women's services offering obstetrics and fertility, an emergency room, and a trauma center. We offer a Stroke Center, a walk-in clinic, and orthopedics across three Kansas City locations. Our specialty care areas include a Chest Pain Center, Level I Trauma Center, Breast Care Center, Cardiovascular Rehabilitation Programs, and Primary Stroke Center. We are one of 10 HCA Midwest Health hospitals in Kansas City and surrounding areas

Research Psychiatric Center is a 95+ bed facility. We offer acute inpatient, day treatment, and community-based outpatient behavioral healthcare. We treat adolescents, adults, and senior adults for emotional disorders, mental illness, and substance abuse. Our professional staff includes psychiatrists, psychologists, social workers, and licensed professional counselors. We are committed to delivering our patients skilled compassionate care regardless of age or circumstance.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

Become a manager with an organization that invests in your career while giving to the community. We are seeking distinguished applicants for our Patient Safety Manager opening. Help HCA Healthcare create healthier tomorrows for patients and communities.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.