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Patient Scheduling Coordinator
- Engage patients with a scripted set of questions.
- Coordinate patient deliveries and pickups with 3PLs
- Operate as the direct point of contact for 3PLs on day-to-day basis.
- Resolve scheduling conflicts and/or complaints as they arise.
- Collaborate with the regional logistics and warehouses teams.
- Schedule internal staff according to location and/or workload.
- Organize workflow and appointments through our ERP.
- Utilize our ERP to notate details of all internal and external communications.
- Open communication with other departments for schedule changes to allow for effective time management.
- Maintain customer confidence and protect Operations by keeping information confidential.
- Other duties, as assigned.
- Prior scheduling or dispatch experience, preferred.
- Experience with logistics, distribution, or transportation, preferred.
- Phone system network.
- Customer Service.
- Computer skills, including Microsoft 365, ERP, preferred.
- Excellent written and verbal communication skills.
- Ability to multitask, prioritize, and manage time effectively.
- Detail oriented – no really, it’s critical to the success of this position!
- Ability to collaborate inter-departmentally to solve challenges.
- Interpersonal – ability to effectively communicate and complete task.
- Highly organized.
- Ability to maintain confidentiality of sensitive information.
- Ability to work independently with minimum supervision.
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