Qureos

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Patient Scheduling Coordinator

  • Engage patients with a scripted set of questions.
  • Coordinate patient deliveries and pickups with 3PLs
  • Operate as the direct point of contact for 3PLs on day-to-day basis.
  • Resolve scheduling conflicts and/or complaints as they arise.
  • Collaborate with the regional logistics and warehouses teams.
  • Schedule internal staff according to location and/or workload.
  • Organize workflow and appointments through our ERP.
  • Utilize our ERP to notate details of all internal and external communications.
  • Open communication with other departments for schedule changes to allow for effective time management.
  • Maintain customer confidence and protect Operations by keeping information confidential.
  • Other duties, as assigned.
  • Prior scheduling or dispatch experience, preferred.
  • Experience with logistics, distribution, or transportation, preferred.
  • Phone system network.
  • Customer Service.
  • Computer skills, including Microsoft 365, ERP, preferred.
  • Excellent written and verbal communication skills.
  • Ability to multitask, prioritize, and manage time effectively.
  • Detail oriented – no really, it’s critical to the success of this position!
  • Ability to collaborate inter-departmentally to solve challenges.
  • Interpersonal – ability to effectively communicate and complete task.
  • Highly organized.
  • Ability to maintain confidentiality of sensitive information.
  • Ability to work independently with minimum supervision.

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